Creative Cloud icon grayed out in menu bar.

Hey all, Here's my transcript from customer service, I'm on Yosemite 10.10.4...

info: You are now chatting with 'Rakshith'

Rakshith: Hello. Welcome to Adobe Technical Support.

Rakshith: Hi Melissa.

Rakshith: I understand that you are unable to use the product as it is grayed out is that correct?

Melissa Schmidt: yep

info: Your chat transcript will be sent to [email removed by moderator] at the end of your chat.

Rakshith: What operating system are you using?

Melissa Schmidt: Yosemite 10.10.4

Rakshith: Thank you for the information, I will be glad to help you with this.

Rakshith: Please quit all the Adobe Processes, Creative Cloud, CC Libraries and Core sync processes from the Activity Monitor.

Melissa Schmidt: Okay, I think I've done that, I quit everything that had the CC icon next to it.

Rakshith: Good. But please end all the Adobe processes too.

Melissa Schmidt: I don;t know what that means, how do I do that?

Rakshith: Please open the Activity Monitor.

Melissa Schmidt: k

Rakshith: In the search space please type as Adobe.

Rakshith: And end the processes which ever lists.

Melissa Schmidt: okay, that's done

Rakshith: Good.

Rakshith: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

Rakshith: Please download the CC desktop app uninstaller for MAC.

Melissa Schmidt: okay, it's downloaded

Rakshith: Please run the file and uninstall the CC desktop app.

Melissa Schmidt: successfully uninstalled

Rakshith: Good.

Rakshith: Close it.

Rakshith: Now go to the Utilities folder and trash : Adobe application manager folder.

Melissa Schmidt: trashed.

Rakshith: http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

Rakshith: Please download the Adobe CC cleaner tool from the above link.

Rakshith: Please let me know once it is installed, do not click on "Clean All".

Melissa Schmidt: installed

Rakshith: Please select Adobe Application Manager for MAC OS X 10.6 and click on Clean-up selected.

Melissa Schmidt: That's not listed...

Rakshith: Then close the Cleaner Tool.

Melissa Schmidt: okay

Rakshith: http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4774&fileID=4438

Rakshith: Please download the Adobe Application Manager from the above link.

Melissa Schmidt: okay, done

Rakshith: Please install it.

Melissa Schmidt: installed

Rakshith: From the utilities > Adobe application manager > Core > launch PDApp.

Melissa Schmidt: Okay, it says its updating adobe Application Manager. I'll let you know when it's done.

Rakshith: Good.

Melissa Schmidt: it' done

Rakshith: Please sign in to CC desktop app.

Melissa Schmidt: Hey hey! It's working again!

Rakshith: Good.

Rakshith: Is there anything else I can help you with?

Melissa Schmidt: That's it! Thanks so much!

I had the exact same problem, but this solution didn't work for me. After talking to an Adobe agent, the solution was to trash Adobe Application Manager and Adobe Creative Cloud. It was necessary to go into the Activity Monitor and stop the Adobe related processes, including Cory Sync, Creative Cloud, and AAM (something). Once it was trashed I could reinstall Application Manager and it worked like a champ.

As an update... I found that having 2 monitors running on mac os x 10.9.x prevented the CC app to run properly

Hi Abstract Truth,

I would recommend trying to uninstall and reinstall the Creative Cloud app, I suspect the Time Machine backup may have somehow affected the installation.

Quit the Creative Cloud app, run the uninstaller in the Creative Cloud folder in Applications, and then reinstall it from Download Center at https://creative.adobe.com/products

Hope that helps,

-Dave