Creative cloud is stuck in a loop where i cant login

Forum|Forum|3 years ago
October 26, 2022
2 replies
1667 views

I can't use creative cloud because i have to login the app but when i press the login option it reloads the page and doesnt let me login. The app is tuck in a loop, uninstalling and reinstalling doesnt work.

Bug

This topic has been closed for replies.

kglad

Community Expert

if @Nancy OShea's suggestion fails, follow the steps here to resolve the cc sign in/out loop - https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

Nancy OShea

Community Expert

[Moderator moved from Using the Community forums to Creative Cloud Desktop App.]

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Nancy O'Shea— Product User & Community Expert

C

Cristian26794293l3z5Author

Participant

It won't work the app is stuck on this page, no other options.
[image: image.png]

kglad

Community Expert

use the troubleshoot sign in-out loop link in my previous message

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