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TonyPhotog
New Participant
July 3, 2014
Answered

Creative Cloud issue on new Mac after using Migration Assistant.

  • July 3, 2014
  • 1 reply
  • 14215 views

I bought a new Mac and used Apple's Migration assistant to transfer everything from the old Mac to the new. Everything works with all apps except Creative Cloud. Creative Cloud states that some files are missing and prompts me to download and install Creative Cloud again. I do that and run the App. The app runs for a minute, acts like it's installing than I get the same error -- Creative Cloud is missing some files or some files are corrupt, please download and reinstall -- it brings me to the webpage to download it again. I'm stuck in this infinite loop!

The old Mac where Creative Cloud runs fine is a 15" Retina Display MacBook Pro. The new Mac is a 27" iMac.

Any help is greatly appreciated!

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    TonyTech in the future do not migrate/copy your applications from one computer to another.  You may still be able to recover however.  Please run all available uninstallers in the Applications/Utilities/Adobe Installers folder.  Once this is done please also use the CC Cleaner Tool at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.  Once the CC Cleaner Tool is done you can then try reinstalling the Adobe applications included with your Creative Cloud Membership.

    1 reply

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity ManagerCorrect answer
    Community Manager
    July 3, 2014

    TonyTech in the future do not migrate/copy your applications from one computer to another.  You may still be able to recover however.  Please run all available uninstallers in the Applications/Utilities/Adobe Installers folder.  Once this is done please also use the CC Cleaner Tool at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.  Once the CC Cleaner Tool is done you can then try reinstalling the Adobe applications included with your Creative Cloud Membership.

      alyona2319
      alyona2319
      New Participant
      April 25, 2015

      Hello,

      I have the same problem and I have done all the above - removed all the adobe files, used the cleaner tool and deinstallation on MacKeeper, but I couldn't resolve the issue.

      KCMEurope
      KCMEurope
      New Participant
      June 23, 2015

      I had the same problem. I fixed it with the help of Adobe Support, they said to navigate to utilities and delete "Adobe Application Manager" and "Adobe Creative Cloud" folders.Then download the Creative Cloud Desktop App again and install. This fixed the issue

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