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Participating Frequently
August 11, 2019
Answered

Creative Cloud not opening. What to do?

  • August 11, 2019
  • 3 replies
  • 34488 views

Lr is not opening.

Creative Cloud icon in the working bar is grey.

Tried to open CC from Finder but does not work.

Uninstall not allowed.

Have downloaded a new version of CC but the installer does not perform the installation until the end, after a few seconds it vanishes.

What can Ì do to fix the issue?

Thanks in advance.

Pedro

This topic has been closed for replies.
Correct answer Govardhan.V

OK. Thanks anyway. I will be waiting for the Mac users.


Run the Adobe Cleaner tool and if listed remove Adobe Creative Cloud app.

Use the Creative Cloud Cleaner Tool to solve installation problems

Restart Mac .

Step 1)

1) Right click on Finder icon and  select "Go-To Folder " option.

2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

~/library

3)Then navigate to Application Support>Adobe.

Open Adobe folder and trash folders named AAMUpdater and OOBE.

Step 2)

1) Right click on Finder icon and  select "Go-To Folder" option.

2) You will get a text box, type-in below command and then hit 'Return' key.

/library

3)Then navigate to Application Support>Adobe.

Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.

Step 3)

Make sure there are no Adobe Application Manager , Adobe Creative Cloud folder under Applications and Utilities.  If present Trash it.

Step 4)

Try to reinstall Adobe Creative Cloud application and check.

If above steps did not work , if possible enable Root user account and try to install Adobe Creative Cloud app .

How to enable the root user on your Mac or change your root password - Apple Support

Let me know if you need further assistance .

3 replies

New Participant
January 14, 2021

This one works for me! just make sure the STEP 3 Delete in UTILITIES 🙂 

New Participant
November 12, 2020

hi where can i find how to do this on microsoft cilent thanks 

Just Shoot Me
Brainiac
November 12, 2020

What MS Client are you asking about?

 

I suggest you start a New, Your Own, converstaion on the topic, speficially, you need help with and give as much details as to what you need to know, the OS you are dealing with and the computer system it is installed on.

 

Along with that the Adobe program or programs you are having problems with.

Abambo
Community Expert
August 11, 2019
ABAMBO | Hard- and Software Engineer | Photographer
PedroLapaAuthor
Participating Frequently
August 11, 2019

I have tried all suggested steps without success.

The first two do not deliver any result.

I have tried to reinstall Creative Cloud desktop app but after downloading the app the system does not perform the installation, nor does it indicate any Error.

The last one, "Delete the content of the OOBE folder", I cannot even find the folder under Go > ~/Files. Is it inside any of the visible folders?

Abambo
Community Expert
August 11, 2019

macOS

    

/Users/<user folder>/Library/Application Support/Adobe/OOBE

    

The \Users\<user folder>\Library\ is hidden by default after 10.7. See Access hidden user library files | Mac OS 10.7 and later for instructions on accessing it.

IT does not say ~/Files...

What MacOS version are you on?

ABAMBO | Hard- and Software Engineer | Photographer