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Inspiring
April 8, 2023
Answered

Creative cloud stuck on 'Loading' on MacBook M2

  • April 8, 2023
  • 1 reply
  • 1839 views

My Creative Cloud app gets stuck at Loading:

 

 

I tun CC cleaner and re-install, which fixes it. But then it breaks again

 

I'm tired of having to re-install all my Adobe apps, is there therething else I can try?

 

Using Macbook Air M2

This topic has been closed for replies.
Correct answer ReginaldUser555

if you have time, update this thread after contacting support.


Fixed thanks a lt. support were really helpful. Little Snitch was the culprit. I had a load of old rules ported over from an old time machine install

1 reply

kglad
Adobe Expert
April 8, 2023

if cc works and then later fails, something on your computer (eg, av, antimalware, cleaner etc) is corrupting your cc files.

 

if you don't/can't fix that problem/s cause and want to try something easier than reinstalling, you can try:

 

1. restarting your computer

 

2. if that fails, reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

3. if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

 

Inspiring
April 8, 2023

Thanks, non of those solutions work. Aside from a complete OS re-install I'm a bit stumped

kglad
Adobe Expert
April 8, 2023

do you have an av program on your computer?