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Inspiring
April 8, 2023
Answered

Creative cloud stuck on 'Loading' on MacBook M2

  • April 8, 2023
  • 1 reply
  • 1839 views

My Creative Cloud app gets stuck at Loading:

 

 

I tun CC cleaner and re-install, which fixes it. But then it breaks again

 

I'm tired of having to re-install all my Adobe apps, is there therething else I can try?

 

Using Macbook Air M2

This topic has been closed for replies.
Correct answer ReginaldUser555

if you have time, update this thread after contacting support.


Fixed thanks a lt. support were really helpful. Little Snitch was the culprit. I had a load of old rules ported over from an old time machine install

1 reply

kglad
Brainiac
April 8, 2023

if cc works and then later fails, something on your computer (eg, av, antimalware, cleaner etc) is corrupting your cc files.

 

if you don't/can't fix that problem/s cause and want to try something easier than reinstalling, you can try:

 

1. restarting your computer

 

2. if that fails, reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

3. if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

 

Inspiring
April 8, 2023

Thanks, non of those solutions work. Aside from a complete OS re-install I'm a bit stumped

Inspiring
April 8, 2023

do you have an av program on your computer?


I've run CleanMyMac malware scan. Haven't had a virus on a max in years, so not bothered with anything else