Creative Cloud update Error 301

Question

Hello everyone !I tried to update Creative Cloud this morning but to no avail. Error 301. What is this ?!I do not know what to do and I can not find anything on Adobe.comI restarted my PC, I disconnect and reconnect CC but nothing... Please help me Thx,Theodora.

Bani Verma · Accepted Answer

(Moving to Creative Cloud Download & Install)

Hi Theodora,

As you have mentioned you are getting Error 301 when trying to update Creative Cloud desktop app, and you have tried some basic troubleshooting to resolve it however the issue still persists.

To resolve this issue, please refer to the following forum thread where a similar issue has been addressed: Erro C301.

Let us know if this helps.

Nitish5EA4 · Answer

We just have to delete one file i.e., either "adobeupdaterprefs.dat" or "adobeupdateradminprefs.dat" inside the AAMupdater folder.

If adminprefs file is available delete that and leave normal updaterprefs.dat , if only updaterprefs.dat is there,delete that

Windows :- c:/users/username/appdata(hidden folder)/local/adobe/AAMupdater/1.0/

MAC - check in both /library or ~/library and location is application support/adobe/AAMupdater/1.0/

In 301 error , it works everytime, please try this

Hello everyone !

Theodora.

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