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aaronr69125007
aaronr69125007
Participating Frequently
January 31, 2018
Answered

CS3 installation fails with component failures

  • January 31, 2018
  • 8 replies
  • 4934 views

I am also trying to install the new downloaded version of CS3 Design Premium after Adobe killed their Activation servers. I was using CS3 on Win 10 1/29 on 1/30 Adobe stopped working as a result from my understand of Adobe killing the Activation servers. I had no Window updates during this time.

As directed I have downloaded the new replacement software and key that should work without the Activation servers. I have run the cleaning tools. However, this product doesn't install even if run as administrator and uninstalling multiple times. I read the log files and there are none of the 3 errors directed to look for. I just get that the Component install failed on everything except Acrobat 8 and Shared components. Any other suggestions?

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Ok Aaronr69125007, I understand your concerns regarding a Creative Cloud membership.

    No, Aaronr69125007, I am sorry but there will be no compensation for any difficulties you face using Creative Suite 3 on Windows 10.  If you do face any problems with the installation please check the installation log and then update this public forum discussion with any relevant error messages.

    If you do want to increase your chances of success then I would recommend installing Creative Suite 3 Design Premium on an operating system it was designed for.  The system requirements indicate that it was designed for Windows XP or Windows Vista.  Details regarding the system requirements can be found at Adobe Creative Suite 3 Design Premium release notes .

    8 replies

    aaronr69125007
    aaronr69125007Author
    Participating Frequently
    February 1, 2018

    No hardware changed, not updates were installed. It could be that my installed Adobe products took that long to attempt a license validation.

    I have three reasons why I am not fully interested in Cloud. 1. I have legacy plugins to InDesign and Photoshop that I have no guarantee will work with the new CC version. 2. I am not a heavy graphical designer and am fine to pay the price of the software once to use for many years before updating my software in the future at my chosen time-frame. As far as I understand, no purchase option is offered like this anymore. 3. The Cloud software is not a Cloud product. It is a convenience fast track to the newest available software. If it was a Cloud product, then when I go anywhere in the world and login to my account on any computer, I would have an application that looks and acts the same with the same available actions, settings, configuration, and tool allocation. Maybe it will get there some day.

    If I go through with a full Win 10 reinstall and the Adobe software does not still install, then will Adobe offer a refund for this purchased software? Or maybe a year free of Cloud? Obviously the software is worth more to me purchased outright, so even a single year isn't the time period I would normally use a purchased product.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity ManagerCorrect answer
    Community Manager
    February 1, 2018

    Ok Aaronr69125007, I understand your concerns regarding a Creative Cloud membership.

    No, Aaronr69125007, I am sorry but there will be no compensation for any difficulties you face using Creative Suite 3 on Windows 10.  If you do face any problems with the installation please check the installation log and then update this public forum discussion with any relevant error messages.

    If you do want to increase your chances of success then I would recommend installing Creative Suite 3 Design Premium on an operating system it was designed for.  The system requirements indicate that it was designed for Windows XP or Windows Vista.  Details regarding the system requirements can be found at Adobe Creative Suite 3 Design Premium release notes .

    aaronr69125007
    aaronr69125007Author
    Participating Frequently
    February 19, 2018

    I have successfully installed the updated download of the software and installed it on a Windows 10 machine. After using it for a week, I get the message today "Licensing for this product has stopped working...". I thought this new downloaded software resolved this problem? I am using the downloaded software with the newly issued key.

    aaronr69125007
    aaronr69125007Author
    Participating Frequently
    February 1, 2018

    So are you guaranteeing it will install on a new installation of Windows 10? I would not want to waste my time reinstalling Win 10 and every other application I use if this process may not work. I am sure this is good to do every so many years, but I don't have that much free time.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    February 1, 2018

    Other individuals have reported Creative Suite 3 installed successfully on Windows 10, Aaronr69125007.

    Typically the process you described in post #3 has resolved most installation issues for Creative Suite 3.  Unfortunately, Creative Suite 3 was the first version to include log files on why the installation is failing.  The logs have become more verbose and useful in later versions of Adobe Creative Suite and Creative Cloud applications, Aaronr69125007.

    Did you experience an error which caused you to reinstall Creative Suite 3, Aaronr69125007?  The activation server was shut down several months ago.  Existing installations of Creative Suite 3 should be unaffected unless a major change is made to the hardware or software on the computer.  Any new installations do need to use the new serial number and installation files available at Download Adobe Creative Suite 3 products..

    If you do want to use Adobe software designed to install under Windows 10 then I would recommend the Creative Cloud versions of our software, Aaronr69125007.  Windows 10 was not even under development when Creative Suite 3 was released.  Details on the different Creative Cloud membership offerings can be found at Creative Cloud pricing and membership plans | Adobe Creative Cloud .

    If you do locate any error messages or have any additional questions then please update this discussion, Aaronr69125007.

    aaronr69125007
    aaronr69125007Author
    Participating Frequently
    February 1, 2018

    No Error Messages, I have checked.

    aaronr69125007
    aaronr69125007Author
    Participating Frequently
    February 1, 2018

    No Acrobat and Shared Components are the only thing that install every time.

    aaronr69125007
    aaronr69125007Author
    Participating Frequently
    February 1, 2018

    I should also add, I went to the log files, extracted them and looked for the 3 mentioned errors. No errors reside in my log files.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    February 1, 2018

    Ok if there are no errors in the installation log, then I have no additional suggestions, Aaronr69125007.  From the details in post #3 it appears you attempted a clean removal of the previous installation.

    If you want to continue utilizing Creative Suite 3, on Windows 10, then I would recommend you install on a fresh installation of Windows 10.  Make sure you back up any required files and settings so that they can be restored after Creative Suite 3 is installed successfully.

    aaronr69125007
    aaronr69125007Author
    Participating Frequently
    February 1, 2018

    I used Win 10 "Programs and Features" to uninstall. This runs Adobe install app and I selected to uninstall everything. Rebooted, then ran AdobeCreativeCloudCleanerTool.exe. Provided Successful message. Rebooted. Then tried to install the downloadable version. It installed Acrobat and shared files. But failed on rest. I then uninstalled and tried again. Then tried reinstalling what did install with everything, then tried installing only Photoshop. All failed. I then uninstalled and then tried right clicking to run Setup.exe under Administrative privileges with the different methods. Still failed. I have gone to the Data1.cab file for AdobeAcrobat8en_US to extract the AdobePDF.dll and 64bit version. Copied these to the desktop to use when the message pops up saying it can't be found. I have tried using none or "cancel button" to the message, and then each version one at a time. I renamed the 64bit version to be the same name as what was being asked for so it would be used. None of these methods produced anything but the Acrobat 8 Professional to install. I might add, that every method I used allowed the Acrobat 8 to install.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    February 1, 2018

    To confirm, Aaronr69125007, you were able to install all other Adobe applications but Acrobat 8?  Or all Creative Suite 3 Design Premium applications currently failing to install on Windows 10?

    If all of the applications are failing to install then please check the installation log for any applicable error messages.  Information on how to locate the installation log can be found at Troubleshoot installation with install logs | Adobe Creative Suite 3, Adobe Creative Suite 4 .

    John T Smith
    John T Smith
    Braniac
    January 31, 2018

    Two ideas that MAY work to install and/or run old programs in Windows 10

    -RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window

    -or Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    January 31, 2018

    Branching to a new discussion.

    Aaronr69125007, sorry you are facing difficulties with the reinstallation of Creative Suite 3.  What Adobe applications are currently installed on the Windows 10 computer?  What process did you go through to remove the previous installations of any installed Adobe software including Creative Suite 3?

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