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deborahannm2301576
deborahannm2301576
New Participant
November 10, 2017
Answered

CS3 installation / reinstall error messages

  • November 10, 2017
  • 2 replies
  • 3827 views

I went to reinstall CS3 from Adobe download reinstall and one part successfully completed, but got an Errors: 1 component(s): Adobe Photoshop CS3 Component install failed.  Tried uninstall and reinstall and still get the same.  Now what?

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Hi John

I have uninstalled, cleaned, and reinstalled, as previously outlined. I would be grateful if, given this information, Adobe would either confirm that CS3 can no longer be used with the OS stated, or to provide a fix to enable use to continue without subscription to CC.


Ruthlang in addition to the suggestions offered by Kglad and John I would also recommend reviewing Resolve "temporary activation expired" error for CS3 and Acrobat 8 .  If you are installing Creative Suite 3, on a computer with another Adobe licensed software title, then it is vital you remove any installed Adobe software and delete the cache.db file.  Until the cache.db file is removed you will continue to receive activation errors for Creative Suite 3.

2 replies

ruthlang
ruthlang
New Participant
November 14, 2017

I have the same issue with CS3 (not CS5 or CS6 as mentioned in the reply) installing for Mac OS Sierra 10.12.6

Having uninstalled (including using Creative Cloud Cleaner) and reinstalled following the instructions of Adobe Customer Support, I now get an error message stating "Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance."

Any advice greatly appreciated.

kglad
kglad
Community Expert
November 14, 2017

hi,

you should uninstall using the uninstallers and afterwards clean:

uninstall cs3 (using the uninstaller)

clean per http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

remove the cache.db file from Program Files (x86)/Common Files/Adobe/Adobe PCD/cache/

restart your computer

follow the steps here to install cs3, https://helpx.adobe.com/creative-suite/kb/activation-fails-cs3-acrobat-8.html

if that fails read this, https://forums.adobe.com/thread/2385900

also, you have an additional problem because sierra's not compatible with older software, but adobe's posted a work-around:  https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
November 15, 2017

Hi John

I have uninstalled, cleaned, and reinstalled, as previously outlined. I would be grateful if, given this information, Adobe would either confirm that CS3 can no longer be used with the OS stated, or to provide a fix to enable use to continue without subscription to CC.


Ruthlang in addition to the suggestions offered by Kglad and John I would also recommend reviewing Resolve "temporary activation expired" error for CS3 and Acrobat 8 .  If you are installing Creative Suite 3, on a computer with another Adobe licensed software title, then it is vital you remove any installed Adobe software and delete the cache.db file.  Until the cache.db file is removed you will continue to receive activation errors for Creative Suite 3.

kglad
kglad
Community Expert
November 11, 2017

hi,

make sure your os is compatible

make sure your av is suspended

make sure you're installing with admin privileges

if that fails, use your install logs to better define the problem, Troubleshoot install issues with log files in Adobe Creative Suite (CS6, CS5.5, CS5), PS Elements, and Premiere Elements

if you post again, mention your os.

[moved from Creative Cloud Download & Install to Downloading, Installing, Setting Up]

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