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Participant
December 13, 2016
Answered

CS4 Design Standard - the serial number is not valid

  • December 13, 2016
  • 3 replies
  • 2144 views

I have completely installed CS4 Design Standard on new PC (win7 64) using original box. The s/n was correct as it was accepted. I also have deactivated product on old PC (win 7 x86)

But when I try to run any CS4 application (Photoshop etc) it requests s/n again. The same s/n causes an error: 'The serial number you entered is not valid'
Reactivation CS4 on old pc with this s/n is ok.
How can I activate CS4 on new PC?

    This topic has been closed for replies.
    Correct answer DelphiZoa

    Installing:
    1.

    2.

    3. Note that s/n is ok.

    4.

    5.


    6. Setup complete

    7. But when I try to run application..:


    I haven't dealt personally with this error... at least not in a form that resists all standard troubleshooting. I have heard of similar issues arising with folks using newer operating systems like Windows 10 because of compatibility issues. However, I don't know that this would be a problem for your fresh Windows 7 system. Nonetheless, it might be worth running the Microsoft Program Compatibility Troubleshooter: https://support.microsoft.com/en-us/help/15078/windows-make-older-programs-compatible​. You can read about one person's experience with this here (last response in the thread): Win10 anniversary update caused my Adobe software to stop working - Microsoft Community.

    Other than that, I'm afraid I don't have additional solutions. The only suggestion I can make if the Compatibility Troubleshooter doesn't help is to search the Downloading, Installing, Setting Up forum for an Adobe staff person, and then sending him or her a private message with a request for help on this discussion. Staff have a red badge next to their name that says... you guessed it... "staff". THere's no guarantee they will respond, but it's worth a shot.

    3 replies

    Participant
    December 15, 2016

    #BJJ

    Participant
    December 14, 2016

    Can anyone else help please?

    DelphiZoa
    Participating Frequently
    December 13, 2016

    Have you tried all the troubleshooting steps in this help document? Error: "The serial number is not valid for this product" | Adobe Creative Suite

    Participant
    December 13, 2016

    Yes

    DelphiZoa
    DelphiZoaCorrect answer
    Participating Frequently
    December 17, 2016

    Installing:
    1.

    2.

    3. Note that s/n is ok.

    4.

    5.


    6. Setup complete

    7. But when I try to run application..:


    I haven't dealt personally with this error... at least not in a form that resists all standard troubleshooting. I have heard of similar issues arising with folks using newer operating systems like Windows 10 because of compatibility issues. However, I don't know that this would be a problem for your fresh Windows 7 system. Nonetheless, it might be worth running the Microsoft Program Compatibility Troubleshooter: https://support.microsoft.com/en-us/help/15078/windows-make-older-programs-compatible​. You can read about one person's experience with this here (last response in the thread): Win10 anniversary update caused my Adobe software to stop working - Microsoft Community.

    Other than that, I'm afraid I don't have additional solutions. The only suggestion I can make if the Compatibility Troubleshooter doesn't help is to search the Downloading, Installing, Setting Up forum for an Adobe staff person, and then sending him or her a private message with a request for help on this discussion. Staff have a red badge next to their name that says... you guessed it... "staff". THere's no guarantee they will respond, but it's worth a shot.