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jordyn d27101866
jordyn d27101866
New Participant
September 10, 2018
Answered

CS5.5 serial number not valid

  • September 10, 2018
  • 4 replies
  • 9120 views

I recently purchased a new computer and no longer have a disc drive; therefore, I am unable to install my CS5.5 with my discs I purchased years ago. I found where I can download it on the website, but it is saying my serial code is invalid. Any suggestions? I've been on hold with Adobe for quite some time. Thank you!

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

      Jordyn D27101866, sorry that the serial number for Creative Suite 5.5 is not accepted when you use the retail installation files available at Download Adobe Creative Suite 5.5 products .

    As a next step, I would recommend you transfer the installation files you were provided to a USB drive using a computer that features an optical drive.  You can then install from a USB drive on the current computer,   Jordyn D27101866.

    If you continue to encounter errors, then please see  Error: "The serial number is not valid for this product" | Adobe Creative Suite which provides additional steps on how to resolve invalid serial numbers.

    Please update this discussion, if you have any questions,   Jordyn D27101866.

    4 replies

    A
    Anonymous
    November 11, 2018

    Hi this questions is @ Jeff.

    I have my serial CS5.5 Creative Suite Serial number however, the links on the website list everything separately so the serial key won't work.

    I found a link that said it contains the whole suite but it doesn't.

    I have bought a new Mac and understand that CS5 is no longer available.  Where can I download the CS5 suite from?

    Thanks

    T
    Test Screen Name
    Brainiac
    November 12, 2018

    It's many years since systems moved on, and the chances of getting CS5 to work fully or at all on a new Mac are remote. Upgrading all your apps when you get a new Mac is part of the Joy of Mac.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity ManagerCorrect answer
    Community Manager
    September 10, 2018

      Jordyn D27101866, sorry that the serial number for Creative Suite 5.5 is not accepted when you use the retail installation files available at Download Adobe Creative Suite 5.5 products .

    As a next step, I would recommend you transfer the installation files you were provided to a USB drive using a computer that features an optical drive.  You can then install from a USB drive on the current computer,   Jordyn D27101866.

    If you continue to encounter errors, then please see  Error: "The serial number is not valid for this product" | Adobe Creative Suite which provides additional steps on how to resolve invalid serial numbers.

    Please update this discussion, if you have any questions,   Jordyn D27101866.

    Bani Verma
    Community Manager
    Bani VermaCommunity Manager
    Community Manager
    September 10, 2018

    Hi Jordyn%20d27101866,

    As you have mentioned you are trying to install Adobe CS5.5 on your new computer and it is failing with an error message "Serial number is not valid", please refer to the following help document to resolve this issue: Error: "The serial number is not valid for this product" | Adobe Creative Suite.

    Let us know if this helps.

    Peru Bob
    Peru Bob
    Community Expert
    September 10, 2018

    Use an external disc drive.

    Is it a student version?

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