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Nathan357697596u5j
Participant
February 29, 2024
Question

CS6 activation limit reset

  • February 29, 2024
  • 2 replies
  • 477 views

Requesting help from tech support is not working. waited for 20ish minutes for a response and they drop the chat in less then 2 minutes. passing around and not any real answers. I understand CS6 is not supported for updates, I am fine with that. I paid for the masters collection and have the serial number. I am however running into an issue where adobe is locking me out of the product I have paid for. 10 years with the product and a few computers through the years(which I do not have access to due to junking them). Only have one activated left apparently. I understand they are not supporting the software, again I am aware. They are however dropped it and forced others to not be able to use the product they paid for. you don't buy shoes and fill in concrete into the holes because you don't want to support it. For something that is not being supported they are still manging the rules used for the product that is not supported. I am fine not having two active at the same time but I should be able to use my desktop when I am home and the laptop I have on the go.  Offering me to use the subscription service when I already paid for the actual product for me to use. Sure I don't the cool knew tools but I don't need them.

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    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 29, 2024

    your only two options are to

     

    1. use the computers (if they exist and still run) with the activations and open an app > click help > deactivate

     

    2. if you purchased from or registered with adobe AND recall the user id used when purchasing/registering, go to your account (https://account.adobe.com) and click plans and payment > activated devices > deactivate from there.

    B
    Community Expert
    Ben MCommunity Expert
    Community Expert
    February 29, 2024

    This has come up recently in other posts as well and appears to be a new policy from Adobe as they had been resetting activation counts through last year. Unfortunately nothing can be done at this point and as we are a user community, we can only say as much as Adobe which is to upgrade or consider alternatives.

     

    To your point about buying shoes and filling them in with concrete, what did you do with the old computers? Did you reach out to the manufacturer to see if they could update or replace non-working parts before you junked them? It sounds like the computer manufacturer did the same thing to you that Adobe is doing by not supporting the old computer forcing you to buy a new one which led you to this issue. Ultimately much like automobiles, parts stop being made by the manufacturer and you can dig through a scrap yard to keep things original as long as you can, but there comes a point when things are not original anymore and you can maintain and restore with newer replacement parts. Much the same way you still have the engine of your car, the AM/FM stereo from Adobe is no longer original and while their newer one may have features you don't need like a CD player or USB port, there may be other alternatives to help you accomplish what you need potentially at a lower price point and provide the basic AM/FM functionality you need.

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