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jschmittdco
Participant
November 20, 2016
Answered

CS6 Design & Web Premium fails install due to 'Adobe Support Advisor'

  • November 20, 2016
  • 2 replies
  • 9895 views

I'm on a iMac, running 10.12.1. My computer crashed and I am having to re-download and install my CS6 kit that I bought in 2013. I can download the kit but the install fails.

These are the steps I have taken:

1. Download CS6 package from Download Adobe Creative Suite 6 applications

2. Unzip the download and double-click the Install folder.

3. On doing that, I get a dialog box with 'Installer failed to initialize. This could be due to a missing file. Please download Adobe SUpport Advisor to detect the problem.' and provides this link Adobe - Adobe Support Advisor

4. When I go to that link, I am told the Adobe Support Advisor has been discontinued and replaced with "better installation support mechanisms" and tells me to check the forums for answers.


So here I am. CS6 downloaded but no way to install. HELP.

      This topic has been closed for replies.
      Correct answer Jeffrey_A_Wright

      Jschmittdco I would recommend reviewing Installing Creative Suite on macOS 10.12 (Sierra) where the workaround for installing Creative Suite 6 on macOS 10.12 is discussed.

      2 replies

      A
      adamdavidfilms
      Participant
      December 6, 2017

      Right click on downloaded "install CS6" file. (Premiere and Encore in my case) Click "Show Package Contents". Open Mac OS folder. Double Click install. THIS WORKS WITH HIGH SIERRA.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      November 20, 2016

      first, uninstall anything cs6 that might be installed.

      then clean per Use the Creative Cloud Cleaner Tool to solve installation problems

      restart your computer

      enable unidentified developers, http://mac-how-to.wonderhowto.com/how-to/open-third-party-apps-from-unidentified-developers-mac-os-x-0158095/

      retry installation.

      if you see the same error message mentioned in 3.:

      start at the top and work your way down applying applicable fixes until your problem is resolved.

      if cc (win):  https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

      if, your error is:

      "Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."

      first, rename OOBE Folder to OOBE.old.

      to find OOBE:

      64 bit win OS: Program Files x86\Common Files\Adobe\OOBE

      32 bit win OS: Program Files \Common Files\Adobe\OOBE

      mac os: HD>library>application support>adobe>caps

      mac os: USER>library>application support>adobe>OOB

      if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.

      if you're using a dvd to install:

      copy the disc contents to a desktop directory and install from that directory.

      if you're using a mac:

      1. Try to Create a new user account in Mac with Administrator Priviledges.

      2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them

      3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.

      4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.

      5. Start the installation again.

      if everything applicable above fails, check your installation logs:

      http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

      J
      jschmittdcoAuthor
      Participant
      November 21, 2016

      Hey Kglad.com - thank you for your response and detailed instructions but unfortunately, none of them are fixing my issue. I will give you a run down of what happened with each step you suggested.

      1. First, uninstall anything cs6 that might be installed.

      This is a newly cleaned HD and there is yet to be anything installed yet.

      2. Use the CC Cleaner Tool

      I downloaded this and ran it. Again, because nothing has been successfully installed on this freshly wiped drive, the only option that came up in CC Cleaner Tool was 'Fix Host File'. I ran that and it says '0 entries were fixed'.

      3. Enable unidentified developers

      I did this and retried installation, still nothing working.

      4. If you see the same error message mentioned in 3., "Installer failed to initialize. This could be due to missing files.", rename OOBE Folder to OOBE.old.

      I did find a OOBE folder and named to OOBE.old. I tried installing again and only saw a new OOBE folder created but still, the install gave me the "Failure" message

       

      6. Last, as I am using a mac, I followed your suggestion to create a new Admin with Privileges and searched for everything Adobe. Again, since this is a freshly cleaned HD, there was no instances of Adobe Acrobat, Reader, Flash or anything else found to clean. The only Adobe instances found were the new Adobe > OOBE folders.

      7. If everything applicable above fails, check your installation logs.

      I checked my install logs but there is no Adobe folder in the install log folder to even check against.

      Do you have any other suggestions? Anyone else I can speak with?

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity ManagerCorrect answer
      Community Manager
      November 21, 2016

      Jschmittdco I would recommend reviewing Installing Creative Suite on macOS 10.12 (Sierra) where the workaround for installing Creative Suite 6 on macOS 10.12 is discussed.

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