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J
Jean Eichelsheim
Participant
August 19, 2022
Question

CS6 - New pc, how to reinstall?

  • August 19, 2022
  • 1 reply
  • 220 views

Hi,

 

I bought a new pc a few days back and I loved working with CS6.

My old pc was a medion pc with windows 7 (later upgraded to windows 10).

The pc I bought is a HP with windows 10.

So as me was told I installed the installer again (The one I can download from my adobe account when I look under products).

In products it still says that I have the product, my serialnumber and everything.

I installed the installer and I booted it up. That all worked so far.

I put in my number again because the installer asks for it, log in with the same adobe account and start the download.

The second my download hits 2% it stops and gives an error message.

The page it links to, to solve the issues, gives a 404 error (Probably because CS6 is not supported anymore).

But now im stuck. It still works on my old pc, but my new one i cant even get the download to work.

I have read some posts on here that tell me to activate and deactivate (https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html) but I'm scared to do it wrong and loose it all together.
So with this my question is, is there a way, and if so, how do I transfer my bought version of adobe CS6 design and web premium?

I hope that someone can help me out or tell me what my best options are.

Thanks in advance!

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 19, 2022

1. don't deactivate cs6 on your old computer, UNLESS the error message said something about an excess activation count.

 

2. what was the exact error message.  (embedding a screenshot, if the message is in english, is helpful.)

J
Jean EichelsheimAuthor
Participant
August 19, 2022

This is what is says in dutch. Basicly, restart and firewalls and I all tried that already. The first link gives the 404 error page and the second link is this. (https://www.adobe.com/nl/genuine/landing-csadnr.html?sdid=599F8QN9)
It tells me my number is not valid. But when I look at my account it is there with the same number and it works as a valid product, that is where i got the launcher. 

I hope this is anough.

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 20, 2022

it's not valid any more.  adobe may have detected that serial number in the public domain and invalidated it, or the other reasons posted.

 

nothing you can do about it.

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