Download Issues

New Here ,
Jun 25, 2021 Jun 25, 2021

Copy link to clipboard

Copied

I am trying to download the most recent version of photoshop on an updated Windows 10 pc and it always says installation failed after 7%.  Help?

 

Views

571

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 25, 2021 Jun 25, 2021

Copy link to clipboard

Copied

Yo? kinda need some help here

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 25, 2021 Jun 25, 2021

Copy link to clipboard

Copied

I was expecting better from Adobe, as a first time user I hope this initial experience is not indicative of their brand

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 25, 2021 Jun 25, 2021

Copy link to clipboard

Copied

Hi

This forum is answered by volunteers like myself, so sometimes post do get overlooked

Take a look here to see if it helps

https://helpx.adobe.com/download-install/kb/failed-install-creative-cloud-desktop.html

I'll move this thread to the Download & Install forum which is for issues relating to installing Adobe apps

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 25, 2021 Jun 25, 2021

Copy link to clipboard

Copied

I have tried uninstalling and redownloading three times and to no avail

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 25, 2021 Jun 25, 2021

Copy link to clipboard

Copied

If nothing helps with the link I posted above, try using the Adobe cleaner tool

https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 25, 2021 Jun 25, 2021

Copy link to clipboard

Copied

I will just ask on a discord or something

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 25, 2021 Jun 25, 2021

Copy link to clipboard

Copied

LATEST

Hi @defaultxj8wf0i5b0zt,

This is a user-to-user community, not Adobe technical support.

 

Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + OS + all other apps you use. Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html

And your computer user profile must have administrative permissions to install software.  If not, try creating a new computer user profile.

 

Refer to this help article.

https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

 

Failing that, CONTACT ADOBE SUPPORT:

============
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines