Emails and Fraudulent Account creation

So...I received an email to an account I reserve strictly for family. Because this email is a first name only, it occasionally gets used fraudulently by people creating accounts wherever. It is not the primary email for my account here, but is a verified secondary one. When I received the email asking "Fake Name Here" to verify the email, of course I did not click on it. I mistakenly assumed that would be the end of it. That was a few days ago. Today I get notification to that email account thanking me for downloading an Adobe product, which means the account was now active. So I logged in using the email they pirated (for lack of a better word) and reset the password, since the emails come to me. My email was checked off as verified (a lie) in the Adobe account settings. I then contacted customer support to get my email removed from "Fake Name" account.

Long story short, after a ridiculously long chat with someone I alternated in believing either wasn't fluent in English or was a 'bot (when I asked why my email was penalized in the account closing process, they replied that I "got 2T of free cloud storage"), the only solution I was offered was deactivating the account, which meant, according to the copy and paste response the agent gave me, that ""If you want to register for or purchase an Adobe product or service in the future, you will need to create an account with a different email address."

Why should my email, used fraudulently, be penalized by Adobe? And how can Adobe claim that I verified the email (I have two-step verification for my email and checked to make sure it had not been hacked) when I did not for "Fake Name"?

I know no one here can probably answer that, but does anyone have any suggestions (beyond the survey I received after the chat and promptly filled out) who to contact to express my dissatisfaction over how all of this was handled?

Thanks for letting me vent and sorry if this is the wrong forum but none of the others even seemed close and I saw similar threads here about dissatisfaction with customer service.

[Moved from the forum comments (which is for discussion about these forums themselves) and into a forum for discussing Adobe's Creative Cloud - moderator]