erreur lors de l'ouverture d'acrobat et illustrator

[Sophie24263276l29t]

Bonjour, je n'arrive plus à ouvrir Acrobat et Illustrator de mon abonnement adobe suite. J'ai désinstallé et réinstallé la créatrice cloud, acrobate et Illustrator sans succès. Le message d'erreur est 205. Que l'application rencontre une erreur et ne peut s'ouvrir !

[Ged_Traynor]

Moved to the Download & Install forum from Using the Community

[kglad]

start here, https://helpx.adobe.com/download-install/kb/fix-licensing-error-205.html

[Sophie24263276l29t]

Thanks, but I do this before and nothing. Illustrator and accrobat dont't start.

[kglad]

@Sophie24263276l29t 

do both ai and acrobat show the 205 error?

[KanikaS]

Hi, 

As you get error 205, please follow the steps shared by @kglad. 

Let us know if you continue to get the error.

Feel free to update the thread for any other questions.

Regards 

Kanika 

[Jeff A Wright]

Sophie, we have been trying to reach you regarding the errors you are encountering launching Acrobat and Illustrator. Please use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update your active support case ADB-27932337-Q8P4 as soon as possible. The case will close very soon if we do not receive a response.