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Participant
August 18, 2025
Answered

Erro ao instalar Creative Adobe desktop

  • August 18, 2025
  • 3 replies
  • 597 views

Olá!

 

Acabei de assinar o pacote adobe, porém não estou conseguindo instalar o Creative Adobe desktop em meu notebook. Chega na tela de incialização, mas não sai dela, logo em seguida apresenta varios alertas de erros.

 

já usei o Adobe Creative Cloud Cleaner Tool, exclui, reeiniciei, reeinstalei e nada resolvido. 

Alguem pode me ajudar?

Correct answer Cleb Damacena

Hi everyone,

My problem is solved.
It was caused by some missing DLL files, but everything is installed now.

Thank you for your help!

3 replies

Cleb DamacenaAuthorCorrect answer
Participant
August 19, 2025

Hi everyone,

My problem is solved.
It was caused by some missing DLL files, but everything is installed now.

Thank you for your help!

kglad
Community Expert
Community Expert
August 19, 2025

good to hear.  can you say what dll files were missing or why they were missing?

kglad
Community Expert
Community Expert
August 19, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">
Community Manager
August 19, 2025

Hi Cleb Damacena,

We are sorry for the trouble. Could you share your system's specifications(OS version, RAM, GPU, etc)?

We'll look into the details.

^Shivangi

kglad
Community Expert
Community Expert
August 19, 2025