Error 10000 cannot verify your subscription status

[Mark32591856980q]

We have a small subset of users getting this message and I've tried a few things to fix it, repairing it, clearing credential manager adobe passwords, deleting a registry key in hopes it would let us sign in again. Disabling protected mode with the registry download on Adobe's help page. I have our network team looking through the list of Network endpoints for Adobe. Are there some in particular urls that would block it out of the whole list from https://helpx.adobe.com/enterprise/kb/network-endpoints.html? On my own laptop I'm able to log in and out of it without issue.

[kglad]

@Mark32591856980q 

is this problem resolved?  if so, how?

[Mark32591856980q]

We ended up reinstalling it on the effected machines and it hasn't come back since.

[kglad]

ok, thank your for the update.

[Hannah_Murphy8340]

Greetings Mark-

I am currently having this issue on a recurring basis. I have tried the following list of commands to fix the issue, this is from a different thread (https://community.adobe.com/t5/creative-cloud-services-discussions/error-code-10000-and-automatic-lo...) 

1. Press CNTRL + R and type “certmgr.msc”. Find the “AdobeCertStore” folder there and delete its contents.
2. Go to Control Panel and open “Credentials Manager”. Select the “Windows Credentials” session there. In it, press the arrow next to each of the Adobe records starting with ACCC.com and delete it by clicking “Remove”.
3. Restart your computer and log back into Creative Cloud. "
   
   and this fixed the issue for about 20 minutes. I am now back to error 10000 and this message: 

   We can’t verify your subscription status.

   We can’t reach the Adobe servers. This may be because you’re not connected to the internet. Check your connection and try again below. If you’re still having issues, please see our connectivity troubleshooting guide. Error code: 10000.
   What can I do to fix this? Please and thank you. 
   -Hannah

[paulb98099297]

Hi Hannah,

Suffering the same did you find a solution?

Kind regards 

Paul

[Hannah_Murphy8340]

Paul, 

it's quite frustrating as the issue has gone away and then come back for me a few times. The only thing I can do to make it go away is disable real time threat detection in my antivirus (windows firewall).

[Kio33514102vcjy · Accepted solution]

I fixed it. Just goto windows control panel uninstall and select repair. It worked for me 

[kglad]

@Kio33514102vcjy 

thank you.  for others, that was a repair of the cc desktop app.

here's a more detailed description of the various cc desktop fixes:

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.