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Error 1001 - Updating Creative Cloud App

Forum|Forum|10 years ago
December 7, 2015
6 replies
7725 views

Hi

I have been trying to update my Creative Cloud app on my mac for weeks now with no luck.

I keep getting an Error message: "Creative Cloud desktop failed to update (Error code: 1001)" This message appears each time after only 5% loaded of the update.

I cannot find any solution to this on Adobe site or any website. PLEASE Help, as my apps are not functioning properly.

Desperate for any assistance.

Creative Cloud

This topic has been closed for replies.

Correct answer Anupriya Khare

Please follow the steps in "Failed to install" error received when installing Adobe Creative Cloud desktop app

Regards

Anupriya Khare

R

Ron242721542soa

New Participant

Solved for myself: Had the same problem. Uninstalling and reinstalling didn;t elp. Eventually it appeared to be my Intego internet protection that blocked Creative Cloud. Simply disabling Intego fro 2 minutes solved it for me.

kglad

Community Expert

for others, obviously if you have internet blocking software on your computer like @Ron242721542soa, that's a prime suspect. ie, try suspending it.

Peter Spier

Community Expert

I just received the same error on Windows 7. Before going through the drastic uninstall steps, I closed all open Adobe apps and tried again. Seems to be working just fine now.

This is yet one more example of the poor execution of Creative Cloud. Why can't there be a pop-up dialog telling users to close Adobe apps and try again? The Get Help link is essentially useless.

S

Sou5E3F

Participating Frequently

It's been 2 months yet Adobe techs have not been able to fix Adobe CC update issue on my Mac. All techs run the same monotonous steps of uninstalling and reinstalling which eventually takes about 5 hours. The last tech took 5 hours without any solution. The only alternative option I got was have a standalone Adobe Premiere Pro app installed which will work as long as I have CC acount active. I use so many applications but now I cant use any. Paying Adobe $$$ for nothing.

A

Anonymous

Hello Anupriya. So we are all clear, Adobe's answer is to uninstall all traces of Creative Cloud, install a cleaner app, remove everything and then reinstall the entire product? This is extraordinarily time consuming, when you are running a business. It would be better customer service to explain why this is affecting users and provide some assurances to fixes such as this not requiring constant implementation every time there is an update released.

L

lucky christophl10658444

New Participant

I have to say that RustyR&M is correct in that you keep referring to the link. A few words of explanation would help.

I will attempt to do this for a second time. the first round did not fix the problem.

J

Jim Sweas

New Participant

Ditto on the uninstall process on my OS 10.10.5 Mac. I uninstalled inDesign CC, now I keep getting the error code 1001 "failed to install" on the reinstall. Others forgot to mention: Now all of my existing inDesign CC files (hundreds of them) are reading as "inDesign CS3' files. I haven't been a CS3 user in two years. What gives? Isn't there a cleaner way to do all this? Not much tech help for a $50 a month subscription.

ceciliac19407002

New Participant

Same here, I couldn't uninstall it. It prompted 'uninstall is completed with errors' and I still have CC on my computer.

Anupriya Khare

Community Manager

Please refer Use the Adobe Creative Cloud Cleaner Tool to solve installation problems to completely remove Adobe apps.

B

bradc55673176

New Participant

Hello - I am having the same issue as well. I did follow all of your steps and am still having the same issue. Creative Cloud update fails at 38 percent. Any additional insight?

Anupriya Khare

Correct answer

Community Manager

Please follow the steps in "Failed to install" error received when installing Adobe Creative Cloud desktop app

Regards

Anupriya Khare

walterf3180990

New Participant

I also had the same issue, with the error 1001 when trying to update the CC Desktop app. The only thing is that when i followed the instructions to uninstall the app then reinstall, it would not uninstall. I would run the uninstaller, and get prompted for my admin password, but after that, no dialog box popped up. As if it ignored the command. What else can i do to uninstall it?