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eladk53993910
eladk53993910
New Participant
August 20, 2016
Answered

error 12175

  • August 20, 2016
  • 4 replies
  • 2517 views

I want to buy adobe Photoshop but,

When i try to load the apps in the cloud i get the error 12175.

why  can't i connect to the servers?

This topic has been closed for replies.
Correct answer Govardhan.V

Restart the computer and run CC Uninstaller again.

4 replies

eladk53993910
eladk53993910Author
New Participant
August 22, 2016

Govardhan.V
Govardhan.VCorrect answer
Participating Frequently
August 24, 2016

Restart the computer and run CC Uninstaller again.

eladk53993910
eladk53993910Author
New Participant
August 22, 2016

i cant download an app.

in the creative cloud app the apps isnt loading for me

Govardhan.V
Govardhan.V
Participating Frequently
August 22, 2016

Make sure there are no Adobe entries with loop back address 127.0.01 in Hosts file.

Follow steps provided in below link and check :

This installation is no longer functional.

Still same ??  let us know .

eladk53993910
eladk53993910Author
New Participant
August 20, 2016

windows 10,  Wired Ethernet connection, no, and i will now

Govardhan.V
Govardhan.V
Participating Frequently
August 20, 2016

Operating System version ?

Personal Internet connection or Public/ Office managed network connection??

Wifi / Wireless broadband  or Wired Ethernet connection ?

Did you tried downloading by disabling Firewall temporarily ?

Try Site Access test  :

Advanced solutions to connection errors with Adobe Creative Cloud and Creative Suite applications

eladk53993910
eladk53993910Author
New Participant
August 21, 2016

its not working

Govardhan.V
Govardhan.V
Participating Frequently
August 22, 2016

Did you ran Site Access test?

For test confirmation , download one of the CC 2015 version of CC apps and then install it manually and check :

Adobe CC 2015 Direct Download Links: Creative Cloud 2015 Release | ProDesignTools

Regarding Error , we will need to check with Download Error log .

Also Only if possible , On the same computer try with different Service Provide Internet connection .

If you wish you may also check with Adobe Support once :

[ Click on Still Need Help button and select Chat option ]

Contact Customer Care

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