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M
michelad63194240
New Participant
March 2, 2020
Question

Error 127

  • March 2, 2020
  • 2 replies
  • 16678 views

Hi,

I already read all the posts about this argument but I can't resolve this error, so please help me!

 

this from install.log:

 

03/02/20 22:40:53:090 | [FATAL] | 1694 | HDSetup | HDPIM | ExtractManager | | HDPIM | 30751 | 0 | Error occurred in extract of package (Name: AdobePhotoshop21-Core Version: 21.1.0.106). Error code: '127'

- 1 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Error occurred in extract of package (Name: AdobePhotoshop21-Core Version: 21.1.0.106). Error code: '127'

 

steps I have already done:

- I have a new installation of Mac Os Catalina at least upgrade;

- I dowloaded adobe cloud but the only app that I installed is acrobat DC, all the others app give me the error above

- I checked permission of the folder .adobeTemp it is set on system:write and read (needs other?)

- No antivirus installed

- No firewall active

- Disabled Gatepeeker ( spctl --status > assessments enabled)

- ethernet and not wifi tried

 

what else? any idea?

maybe are there direct link of the apps?

thanks to anyone helps me

This topic has been closed for replies.

2 replies

C
Compy23986210or70
New Participant
November 15, 2022

Why is this marked SOLVED ??? It is by no means solved. Some Macs running Catalina cannot install certain apps and nothing has been done to resolve this problem.

kglad
kglad
Adobe Expert
November 15, 2022

catalina's not compatible with current adobe software.

 

what cc version are you trying to install?

L
LeighO
New Participant
November 15, 2022

Catalina is the OS that specifically has this problem. Attempting to install basically anything (other than Premiere) fails. Specifically v22.2 of ME and AE.

Nancy OShea
Nancy OShea
Adobe Expert
March 2, 2020

I think this is a permissions & security settings issues.  See the correct answer below.

https://community.adobe.com/t5/photoshop/photoshop-2020-21-0-2-on-macos-catalina-10-15-1-file-save-dialogue-box-not-showing/td-p/10816968?page=1

 

Nancy O'Shea— Product User, Community Expert & Moderator
M
michelad63194240Author
New Participant
March 2, 2020

Thank you for your answer but Creative Cloud has already all permission in 

setting/security and privacy/privacy tab/ >file and folder: Creative CLoud

 

I try to give permission to all the disk for Creative Cloud, now the message is:

Exit Code: 116
-------------------------------------- Summary --------------------------------------
 - 3 fatal error(s), 0 error(s), 0 warnings(s) 

FATAL: Fatal Error '116' occurred while download
FATAL: Fatal Error '116' occurred while download
FATAL: Error occurred in download of package (Name: AdobePhotoshop21-Core Version: 21.1.0.106). Error code: '116'

 

 

Nancy OShea
Nancy OShea
Adobe Expert
March 2, 2020

Error 116 occurs when the download is interrupted and gets corrupted, for more information on this error see: Creative Cloud download and install errors.

 

Something is interfering with the 3 step download and install process.  But what I don't know.

Anti-virus is a common culprit.  But you don't have one. 

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html

 

When all else fails, contact technical support via online chat.

Log-in with a browser that accepts cookies and does not have script blockers.

https://helpx.adobe.com/contact.html

 

Click the chat bot icon (lower right) and type AGENT followed by enter key.

 

Nancy O'Shea— Product User, Community Expert & Moderator
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