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Participant
January 5, 2016
Question

error 1316 adobe photoshop 8.0

  • January 5, 2016
  • 2 replies
  • 707 views

How do I reinstall photoshop 8.0 when I get Error 1316 account already exists

This topic has been closed for replies.

2 replies

sarsaxen
Community Manager
Community Manager
January 6, 2016

Hi Phils,

Thank you for posting on Adobe forums.

You might use the Cleaner tool first to remove all the traces of Adobe Photoshop software installed on your computer:

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

Once uninstalled, try installing Adobe Photoshop and make sure that you are logged in as administrator on your machine.

Let me know how it goes.

Regards,

Sarika

Brett N
Adobe Employee
Adobe Employee
January 6, 2016

How are you attempting to run the installation? Error 1316 is a Microsoft/Windows error and seems to be tied to networking issues. Are you attempting to launch the installation files from a network source? If so, copy the files locally and then attempt to install from there. Also, make sure you are double-clicking the EXE file to run the installation, not an MSI file.