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gener7
Community Expert
gener7Community Expert
Community Expert
June 18, 2013
Answered

Error 16 for both CS6 and CC Mac

  • June 18, 2013
  • 6 replies
  • 46051 views

Running OSX 10.8.4 mid 2009 Macbook 6 GB ram 256 GB SSD

CS6 for some odd reason fails to open with an error 16.  I uninstall it and AAM does not list it so I can't reinstall

Download Bridge CC which does work, but Photoshop CC gives the same error and the same uninstall/reinstall error.

How do fix this and how do I get CS6 cloud version back?

And why does bridge CC tell me I don't have sufficient permissions when I use Help > Update?

I'd be glad to nuke and pave,but I need to know how.

Gene

    This topic has been closed for replies.
    Correct answer gener7

    I tried to adjust the permissions and it did not work. I even tried to install the previous CS6 version and it did not work. I am dead in the water. I have tried everything I know how to do. Uninstall, cleaner, reinstall CC & CS6, permissions, etc.


    I solved the dilemma by going direct download and avoiding the CC installer upgrade.

    First I rebooted my Mac using Cmd R and using my Time Machine HDD (I hope you do back up often), re-imaged my Macbook with the latest full backup before this problem. Save all your important work files to another drive before doing this.

    After that you can boot into that recovered image and use CS6 normally.

    This time avoid updating AAM and proceed to this link for direct CC downloads.

    http://prodesigntools.com/adobe-cc-direct-download-links.html

    Follow the instructions carefully before clicking on the direct download links.

    This has worked for me and now I have a fully functional CC Photoshop and Bridge plus the .dmg files to both, no need to keep re-downloading.

    Gene

    6 replies

    F
    Federico Polese
    Participant
    June 5, 2017

    I kept having Error 16 even after the changes. The solution form me was renaming two folders as suggested in the trouble shooting somewhere else. Still very annoyed, LR keeps crushing after few minutes intestead of seconds:

    Solution 2: Rename SLCache and SLStore folders

    • Rename the SLCache folder to SLCacheold, present at the following location:    Windows: C:\Program Files (x86)\Common Files\Adobe    Mac: System Library/Application Support/Adobe

    • Rename SLStore folder toSLStoreold, present at following location:    Windows: C:\ProgramData\Adobe    Mac: System Library/Application Support/Adobe

    • Launch Lightroom and sign in.

    A
    AaronShep
    Participating Frequently
    May 22, 2017

    One crucial element I'm not seeing in many of these unsuccessful solutions is restoring your old user preferences from a  backup made before the error occurred. Reinstalling or fixing permissions won't do this! For my own problem, I first had to restore a folder where I had unwisely inserted a file manually. Then, In your home folder's Library > Preferences, restore everything in the Adobe folder and the folder for your specific version. That fixed it for me.

    J
    jaredsnider
    Participating Frequently
    April 17, 2017

    I am constantly plagued with permissions problems using Adobe CC and separate user accounts on MacOS, both Error 16 and otherwise. This is a massive, critical problem with Adobe's software that is seriously impacting my workflow. After spending hours upon hours of researching, troubleshooting, trying fixes from forums, resetting permissions over and over again on Preferences, Cache, Application Support, Etc, Etc on every individual user and the root user, allowing Read/Write for "everyone" (can't believe Adobe considers this a "fix"), installing/reinstalling the apps, installing/reinstalling the CC app then the individual apps and the utterly soul crushing experience of the endless loop of checklists and restating the same information to Adobe's well-intended but totally unhelpful "support" loop of phone banks in India I have completely given up on trying to solve this problem. Its depressing.

    CreativeCores
    CreativeCores
    Participant
    March 3, 2017

    I tried everything to solve this problem but nothing worked. But then one simple thing solved everything.

    I noticed that when I created a new user with administrator rights, only then this problem started, so I simply took off the administrator rights from that user, and my Adobe products started working fine as normal. So if anyone recently created a new user with administrator rights, or gave administrator rights to a existing user (which didn't have administrator rights before), simply take away those administrator rights and this problem should be solved.

    I hope this helps.

    D
    dcastilda
    Participant
    May 1, 2017

    Similar solution by turning off the Guest Account. One click and it is back to normal.

    Thanks for the hint CreativeCores

    gary js954438
    gary js954438
    Participant
    September 10, 2017

    Thanks for this advice 'dcastilda'.  I am using Dreamweaver CS6 on a MacBook Air.  Turning off the Guest Account was simple and it worked for me.  DW is back up and running again.  Happy days!

    John

    marawanco
    marawanco
    Participating Frequently
    April 15, 2015

    Go to  :   Library   -   Application Support    -   Adobe  -  Right Click and Get info  -  Sharing & Permission

    Choose ( Read & Write ) for All ( system - wheel - everyone )

    Now Try and Adobe Application -    Good Luck

    Respect for all members of this discussion

      gener7
      Community Expert
      gener7Community ExpertAuthor
      Community Expert
      April 15, 2015

      Your help is appreciated, but that question was fixed two years ago.

      Gene

      marawanco
      marawanco
      Participating Frequently
      April 15, 2015

      Perhaps the solution that I am proposing to you faster does not take more than 20 seconds and probably watching from new members in the present time in 2015

      Mylenium
      Mylenium
      Legend
      June 18, 2013

      Run the Creative Suite Cleaner Tool, try again.

      Mylenium

      gener7
      Community Expert
      gener7Community ExpertAuthor
      Community Expert
      June 18, 2013

      Hi Mylenium

      It's been a busy night trying and retrying your advice. I took a long break and I just got back off the phone with tech support.

      Long story short: I tried the CS Cleaner tool, Installed and reinstalled numerous times. I even went into OSX's recovery mode and used time machine to restore the hard drive before the CC release. Then I called Adobe tech perhaps thinking they had some workaround.

      My problems seem to have started with the AAM. It updated, and my Photoshop CS6 cloud went Error 16, and all further attempts at uninstalling and reinstalling Photoshop CC have given me nothing but error 16

      A call to tech support did not fix it. I deleted the OSX hosts file, gone to Library/Application Support/Adobe,

      renamed OODB folder to OODBold as per the tech's instructions and set permissions for Adobe PCD and SLStore folders. Error 16 back to square one despite carefully following instructions. The case has been elevated, I am awaiting Adobe Tech support's response.

      Gene

      At least CC works in Windows 7 and I have nothing mission critical so I can be patient with this.

      J
      jakshumsky
      Participant
      June 19, 2013

      I have the same problem. Once the manager downloaded I tried to download CC. It acted like it is stalled (Mac OSX 10.8.4) and all I got was the Error 16 screen. I tried launching CS6 and the only app that would launch was Bridge. All apps produced the Error 16 screen. I uninstalled everything and used cleaner several times. Also checked permissions on a few folders from advise on anyother thread. Nothing works. Now the manager does not even show CS6 so I cannot even go back and install that. I am dead in the water and this is my work machine with several jobs due. I went from excitment about an update to completely devistated!! I awill have to contact support but was holding off as long as I could to see if anyone here had a solution.

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