Error 1603 when installing Acrobat XI Pro - no luck with any suggestions

Question

Hi all - I have been trying to download Acrobat XI Pro via the Creative Cloud installer, but I'm getting the following message:

ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

MSI Error message:

ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603

I have successfully installed Photoshop and InDesign in the same way. I have tried the following suggestions from the Community:

Empty Temp folder

Re-register msiexec

Uninstall/Cleanup Tool/Reinstall

It gets to about 42% and fails every time. Any ideas?

many thanks!

FreddyTheDesigner · Accepted Answer

Thanks Ned. I had already tried those suggestions. Our IT Ops Manager finally sorted this out by running the installer manually, rather than through the Creative Cloud installer. It was 'Adobe PDF Creation Add-On 11.0.01', which was not removed via the Cleaner Tool.

PatrickMcCool · Answer

Any solution to this? Nothing at Error 1603: A fatal error occurred during installation works and I don't think "run installer manually" works with Acrobat Pro. (AFAIK the version of Acrobat Pro I have can only install using the CS6 installer, on account of the license.)

This has got to THE most common topic on these forums, understandable when people have an expensive product and can't install it.

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