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wolterf14913989
New Participant
December 25, 2020
Question

Error Code 113 despite having a stable internet connection.

  • December 25, 2020
  • 1 reply
  • 3275 views

Good evening from germany!

 

I find myself in a predicament. I am trying to update or install any Adobe application however the Error Code 113 prevents me from doing any such action. I already browsed the forum and know it is a connection problem. My Internet connection is fine and I have disabled my firewall as well as used the Limited access repair tool to no avail.

Resetting the Host File was not required due to the lack of adobe related entries.

The Error Protocoll for Photoshop is:

- 3 fatal error(s), 0 error(s), 0 warnings(s) 

FATAL: Fatal Error '113' occurred while download
FATAL: Fatal Error '113' occurred while download
FATAL: Error occurred in download of package (Name: AdobeCameraRaw8.0All-x64 Version: 13.1.0.64). Error code: '113' 

The Error Protocoll for Premiere Pro is:

- 3 fatal error(s), 0 error(s), 0 warnings(s) 

FATAL: Fatal Error '113' occurred while download
FATAL: Fatal Error '113' occurred while download
FATAL: Error occurred in download of package (Name: AdobePremierePro14AllTrial Version: 14.7.0.23). Error code: '113' 

The Error Protocoll for After Effects is:


- 3 fatal error(s), 0 error(s), 0 warnings(s) 

FATAL: Fatal Error '113' occurred while download 
FATAL: Fatal Error '113' occurred while download
FATAL: Error occurred in download of package (Name: AdobeCameraRaw8.0All-x64 Version: 13.1.0.64). Error code: '113' 
 

 

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
December 25, 2020

Sorry for any confusion, Wolter. Error 113 is not related to the stability of the Internet connection, but rather a lack of computers ability to reach the required servers.  The computer will need access to the servers and ports listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html.

 

For your next steps, please verify that the computer can access the necessary servers and ports. Several free web utilities can help you with the testing process.

W
wolterf14913989Author
New Participant
December 25, 2020

Hello and thank you for your quick response!

 

I hope I am not disturbing your Christmas in any way! I am not very knowledgeable on these topics so I would like to ask if you could ellaborate on *verify that the computer can access the necessary servers and ports*.

 

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
December 25, 2020

Wolter, Merry Christmas to you too. This is a public discussion forum, so anyone can respond if they have internet access.

 

Adobe doesn't recommend any specific utilities, but you can use your favorite search engine to search for a port check tool. You can then use the information in https://helpx.adobe.com/enterprise/kb/network-endpoints.html to determine what servers the computer is unable to access.  Once determined, you will want to contact your Internet service provider, or whoever manages your network, to find out why they are blocked and if the blockage can be removed.

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