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HistoryMarche
Participant
April 6, 2020
Answered

Error Code P64 - Can't install CC or any Adobe app

  • April 6, 2020
  • 2 replies
  • 2917 views

Hi everyone,

 

Basically what the title says. I have a previous version of AE, PS, etc. and I can't install anything newer, getting the message: "Installation failed. Retry or Reboot" Error Code P64". 

 

Normally I would've uninstalled everything and went from scratch, but here's why I came here first:

1) I'm not sure what the "Error Code P64" refers to, because it's not in the list of Adobe's installation errors.

2) I have a ton of stuff setup in AE that will be a huge pain to setup again. This wouldn't be an issue if I at least knew what the Error P64 is.

 

Anyone?

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

HistoryMarche, can you please post a screenshot of the error message that you are encountering?  If you are unable to, then please post the portion of the install log that contains the error. For information on how to locate errors within log files, see  https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-log-files.html.

2 replies

M
Maik98C6
Participant
September 10, 2020

Hi,

 

I know this post is several months old now, but for anyone who comes here looking for the same error code (which as of now is still not referenced on the adobe error code website): Renaming the folder "OOBE" which is found in C/programs(x86)/common files/adobe  to "OOBE.old" appears to have done the trick for me. I found this trick after looking through online discussion for about 2 hours, so I'm quite upset that Adobe has not released any information on this error code yet....

    H
    HistoryMarcheAuthor
    Participant
    September 18, 2020

    That is quite interesting. I actually could not replicate this error on my laptop. Namely:

    - On my workstation I used to get this error.

    - On the rendering machine, everything was fine.

    - On the "admin" laptop, everything was fine as well.

     

    Since, I've re-installed Windows on my workstation and now everything is fine here too. But I wish I could've tried out your solution to see if it works before undergoing the painful reinstallation...

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity ManagerCorrect answer
    Community Manager
    April 6, 2020

    HistoryMarche, can you please post a screenshot of the error message that you are encountering?  If you are unable to, then please post the portion of the install log that contains the error. For information on how to locate errors within log files, see  https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-log-files.html.

    A
    Aftalnoran Mitsalon
    Participant
    April 17, 2020

    Hi there, got the same here, trying to install on my PC tower;

    Tried to install CC desktop app… P64 error, same when I try to install a single app from the CC site: P64 error
    I'm also logged on my mac… should I quit my mac session maybe?  thx

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    April 17, 2020

    I am sorry to hear that, Emanuel.  Please review the log file to determine the location that is causing the error to occur.

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