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Participant
June 13, 2016
Question

ERROR: DF024: Unable to move file at

  • June 13, 2016
  • 2 replies
  • 1289 views

when trying to install adobe premier pro from the cloud i get this error.

ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{38C72D42-0672-43B1-9E05-E7631684F9A1}\_218_78be24e9f38691d1ef744de467131c70" to "C:\Program Files\Adobe\Adobe Premiere Pro CC 2015\mc_dec_mp4v_ds.ax" Error 32 The process cannot access the file because it is being used by another process.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 312)

the user I am using is the admin.

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2 replies

Participant
June 14, 2016

I repaired both the 486 and the X86 programs and i get the same error. I restarted both times. still getting error.

Participant
June 15, 2016

any other suggestions?