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March 12, 2014
Question

Excel Conversion Tool

  • March 12, 2014
  • 3 replies
  • 551 views

I created an Adobe ID account so I could try the free trial Excel conversion tool. When I attempt to use the tool I get the following error message - "An error occured when trying to access the service". Can someone suggest a workaround!

    3 replies

    Participating Frequently
    May 28, 2025

    You are very lucky! You got to a conversion Error!

    When I try to use the advertised as FREE conversion, I get the request for my Credit Card!

    kglad
    Adobe Expert
    May 28, 2025
    kglad
    Adobe Expert
    May 29, 2025

    As per my initial post:

     

    The use of Online Converter PDF to Excels is stated to be FREE – refer uploaded pictures/screenshots.

     

    Apparently just a Marketing-lie!

     

    Have started using another free “free” converter and stopped use of other Adobe applications. Won’t renew them.

     

    Many thanks, anyway


    you're welcome 

    Jeffrey_A_Wright
    Community Manager
    Community Manager
    March 12, 2014

    Hamski so that your inquiry can be directed to the proper forum which Adobe software or service specifically are you referring too?

    kglad
    Adobe Expert
    March 12, 2014

    try using a different browser and/or clearing your adobe.com cookies.