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R
rmalsin
Participant
January 16, 2016
Answered

Greyed-out Creative Cloud Icon In The Menu Bar; Won't Load

  • January 16, 2016
  • 5 replies
  • 13780 views

Hi. At some point within the last two days, the Creative Cloud icon in the menu bar of my mac went greyed out and now when I click on it the window that loads is blank. I tried some of the advice in this post but trashing opm.db didn't work and every time I try to uninstall Creative Cloud (so I can reinstall it) it refuses to let me, saying there are still programs using it.

The CC programs I still have are accessible from the dock and the launchpad, but I can't reach anything to dowload new updates. What do I do?

(Also in the course of things, the application manager might have gotten deleted.)

This topic has been closed for replies.
Correct answer puneeta23771395

Hi,

Please perform following steps to fix this issue.

1) Close all adobe related processes in activity monitor (Creative cloud, Core sync, CC library, services for adobe desktop app, adobe desktop service, Adobe IPC broker, AAM updater)

2) Navigate to following locations and assign the current user full permissions to adobe folders. To navigate click go from menu bar at then click goto.. type /Library/application support/   and click go.

3) To assign the permission right click on adobe folder and click Get info.. A property window will open. Then click on lock symbol to enable editing. Then click + sign to add your username. Then change read only to read and write. Then click gear symbol at the bottom and click apply to enclosed items and click ok.. Proceed to next step then.

3) Navigate to following location /Library/application support/adobe and rename aamupdator to aamupdator.old and oobe to oobe.old .

4) Navigate to ~/Library/application support /adobe/oobe and rename aamupdator to aamupdator.old and oobe to oobe.old .

5) Open application library and delete creative cloud,

6) open utilities from application library itself and delete Adobe application manager and creative cloud

7) Install creative cloud from following link  https://creative.adobe.com/products/creative-cloud

8) Launch cc app and it should work fine

5 replies

Z
zenkosaya
Participating Frequently
January 12, 2023

This happened to me today. It's 2023 and Adobe is more expensive than ever and constantly breaking. This is ridiculous.

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 12, 2023

@zenkosaya 

 

exactly what problem are you seeing?

Z
zenkosaya
Participating Frequently
January 12, 2023

The creative cloud icon is grayed out. When I open it, it says I've been signed out. When I try to sign in, it keeps popping up for me to sign in again. I can access the apps but can not uninstall creative cloud to reinstall because it says other programs that use creative cloud need to be uninstalled but if I try to uninstall those, it asks me to sign in and the issue repeats.

A
Alyssa5FEB
Participant
February 7, 2021

Is there a video for this?  I'm a novice Macbook user and this seems daunting.

    JoeFourMan
    JoeFourMan
    Participant
    October 26, 2016

    Firstly and most importantly thank you for these steps, following them fixed my problem too.

    However I must echo what others have said that this is not really appropriate for us end users to have to jump through these hoops. I can only imagine people of less computer literacy trying to follow this. My mother for example would NEVER be able to fix this problem on her own, that's just a fact.

    The fact that this problem is still rearing its ugly head in October, when most of these posts are from the beginning of the year speaks volumes to how little you guys (Adobe) give a ****. Again, thank you for the fix but seriously its a fix for a problem we should never see.

      sarahs18033965
      sarahs18033965
      Participant
      October 27, 2016

      Replying to yours since it was just posted yesterday. Did you use any of the CC "libraries" (swatch colors, smart objects, etc.) before having to reinstall? I am going to try this process tomorrow, but I'm worried that when I uninstall it I will lose all of my library items.

      I wish Adobe software wouldn't suddenly BREAK. Time is money, and any time spent on fixing this is so costly for my business!

        U
        UliMors
        Participant
        April 27, 2016

        YES!!!!

        Today I spent HOURS trying to reinstall / delete/ clean the CC APP - deleted folders in Library etc etc.

        FINALLY your detailed description did it - there must have been on or two things that are not advised by others.

        THANKS!!!!!!!

        Uli

          puneeta23771395
          Community Manager
          puneeta23771395Community ManagerCorrect answer
          Community Manager
          January 16, 2016

          Hi,

          Please perform following steps to fix this issue.

          1) Close all adobe related processes in activity monitor (Creative cloud, Core sync, CC library, services for adobe desktop app, adobe desktop service, Adobe IPC broker, AAM updater)

          2) Navigate to following locations and assign the current user full permissions to adobe folders. To navigate click go from menu bar at then click goto.. type /Library/application support/   and click go.

          3) To assign the permission right click on adobe folder and click Get info.. A property window will open. Then click on lock symbol to enable editing. Then click + sign to add your username. Then change read only to read and write. Then click gear symbol at the bottom and click apply to enclosed items and click ok.. Proceed to next step then.

          3) Navigate to following location /Library/application support/adobe and rename aamupdator to aamupdator.old and oobe to oobe.old .

          4) Navigate to ~/Library/application support /adobe/oobe and rename aamupdator to aamupdator.old and oobe to oobe.old .

          5) Open application library and delete creative cloud,

          6) open utilities from application library itself and delete Adobe application manager and creative cloud

          7) Install creative cloud from following link  https://creative.adobe.com/products/creative-cloud

          8) Launch cc app and it should work fine

          R
          rmalsinAuthor
          Participant
          January 19, 2016

          It took me a while to find everything I needed to delete, but once I did it worked! Thank you!

          puneeta23771395
          Community Manager
          puneeta23771395Community Manager
          Community Manager
          January 19, 2016

          You are welcome. I appreciate your effort to resolve this issue.

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