Have to reinstall every time computer restarts

[nickh93203416]

I have to reinstall the creative cloud app every time I restart my iMac.

3.6 GHz Quad-Core Intel Core i3

MacOS Ventura 13.4 (22F66)

[kglad]

you didn't explain why you have to reinstall, but assuming that's the only solution, there's something on your computer (eg, av, antimalware etc) that's causing the problem.

[nickh93203416]

No idea why. It just tells me it needs to be repaired and needs to reinstall. "Something on my computer" isn't very helpful. I don't have any additional malware/anti-virus software installed. Lightroom adn Photoshop work just fine. The only problem is with Creative Cloud.

[kglad]

see if simply resetting works; reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

[Jeffrey_A_Wright]

Nick, if you don't have any anti-virus or malware software installed, then something else is regularly damaging and destroying the files used by the Creative Cloud desktop app, as suggested by Kglad. 

Since the files are damaged or destroyed every time the computer is rebooted, you can start by reviewing the login items that open when the computer is started up. The settings for the login item could be causing the files used by the Creative Cloud desktop app to be obliterated from the hard drive. Please see https://support.apple.com/guide/mac-help/remove-login-items-resolve-startup-problems-mh21210/mac for information on how to review and remove Login items, Nick.

I see you also attempted to contact us but were disconnected, Nick. You may want to consider scanning the computer for malware or viruses. If the computer is accessible to the Internet, then this could also cause the required files to be removed or damaged. Malware or viruses could also prevent you from establishing and maintaining a secure chat session when clicking on https://helpx.adobe.com/contact.html?rghtup=autoOpen

[nickh93203416]

Did as you said deleting the startup items and restaring the computer. Now Creative Cloud won't open at all. When I attempt to start it it tells me "The App is no longer running". and refeuses to start. Ran a deep scan for viruses and malware there is none. The reason I left the duscussion before was I had ohter things come up and couldn't continue. It had nothing to do with malware or viruses.

Now, after your last "fix" I can't use ACC on my computer at all. Any other ideas?

[nickh93203416]

Nope.

[kglad]

if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[nickh93203416]

I appreciate your efforts, but the fix is far more than I'm willing to invest. I'll just keep "fixing" it when I restart.

[kglad]

ok.

[nickh93203416]

I appreciate the message and the research.

Before I went through all that to fix this program (something I’ve experienced with no other program, ever), I would cancel my subscription and completely delete all Adobe product from my computer.

I’m not inclined to be a technical engineer. I would just like a program that works.

This one doesn’t.

Thanks anyway.

[kglad]

ok.