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nickh93203416
Participating Frequently
May 21, 2023
Question

Have to reinstall every time computer restarts

  • May 21, 2023
  • 2 replies
  • 1117 views

I have to reinstall the creative cloud app every time I restart my iMac.

3.6 GHz Quad-Core Intel Core i3

MacOS Ventura 13.4 (22F66)

 

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2 replies

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nickh93203416Author
Participating Frequently
August 3, 2023
I appreciate the message and the research.

Before I went through all that to fix this program (something I’ve experienced with no other program, ever), I would cancel my subscription and completely delete all Adobe product from my computer.

I’m not inclined to be a technical engineer. I would just like a program that works.

This one doesn’t.

Thanks anyway.
kglad
Community Expert
kgladCommunity Expert
Community Expert
August 3, 2023

ok.

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 21, 2023

you didn't explain why you have to reinstall, but assuming that's the only solution, there's something on your computer (eg, av, antimalware etc) that's causing the problem.

    N
    nickh93203416Author
    Participating Frequently
    May 21, 2023

    No idea why. It just tells me it needs to be repaired and needs to reinstall. "Something on my computer" isn't very helpful. I don't have any additional malware/anti-virus software installed. Lightroom adn Photoshop work just fine. The only problem is with Creative Cloud.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 21, 2023

    see if simply resetting works; reset the cc desktop app by making sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

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