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Participating Frequently
May 21, 2023
Question

Have to reinstall every time computer restarts

  • May 21, 2023
  • 2 replies
  • 1117 views

I have to reinstall the creative cloud app every time I restart my iMac.

3.6 GHz Quad-Core Intel Core i3

MacOS Ventura 13.4 (22F66)

 

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2 replies

Participating Frequently
August 3, 2023
I appreciate the message and the research.

Before I went through all that to fix this program (something I’ve experienced with no other program, ever), I would cancel my subscription and completely delete all Adobe product from my computer.

I’m not inclined to be a technical engineer. I would just like a program that works.

This one doesn’t.

Thanks anyway.
kglad
Community Expert
Community Expert
August 3, 2023

ok.

kglad
Community Expert
Community Expert
May 21, 2023

you didn't explain why you have to reinstall, but assuming that's the only solution, there's something on your computer (eg, av, antimalware etc) that's causing the problem.

Participating Frequently
May 21, 2023

No idea why. It just tells me it needs to be repaired and needs to reinstall. "Something on my computer" isn't very helpful. I don't have any additional malware/anti-virus software installed. Lightroom adn Photoshop work just fine. The only problem is with Creative Cloud.

kglad
Community Expert
Community Expert
May 21, 2023

see if simply resetting works; reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R