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nickh93203416
Participating Frequently
May 21, 2023
Question

Have to reinstall every time computer restarts

  • May 21, 2023
  • 2 replies
  • 1117 views

I have to reinstall the creative cloud app every time I restart my iMac.

3.6 GHz Quad-Core Intel Core i3

MacOS Ventura 13.4 (22F66)

 

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2 replies

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nickh93203416Author
Participating Frequently
August 3, 2023
I appreciate the message and the research.

Before I went through all that to fix this program (something I’ve experienced with no other program, ever), I would cancel my subscription and completely delete all Adobe product from my computer.

I’m not inclined to be a technical engineer. I would just like a program that works.

This one doesn’t.

Thanks anyway.
kglad
Community Expert
kgladCommunity Expert
Community Expert
August 3, 2023

ok.

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 21, 2023

you didn't explain why you have to reinstall, but assuming that's the only solution, there's something on your computer (eg, av, antimalware etc) that's causing the problem.

    N
    nickh93203416Author
    Participating Frequently
    May 21, 2023

    No idea why. It just tells me it needs to be repaired and needs to reinstall. "Something on my computer" isn't very helpful. I don't have any additional malware/anti-virus software installed. Lightroom adn Photoshop work just fine. The only problem is with Creative Cloud.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    May 22, 2023

    see if simply resetting works; reset the cc desktop app by making sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R


    Nick, if you don't have any anti-virus or malware software installed, then something else is regularly damaging and destroying the files used by the Creative Cloud desktop app, as suggested by Kglad. 

     

    Since the files are damaged or destroyed every time the computer is rebooted, you can start by reviewing the login items that open when the computer is started up. The settings for the login item could be causing the files used by the Creative Cloud desktop app to be obliterated from the hard drive. Please see https://support.apple.com/guide/mac-help/remove-login-items-resolve-startup-problems-mh21210/mac for information on how to review and remove Login items, Nick.

     

    I see you also attempted to contact us but were disconnected, Nick. You may want to consider scanning the computer for malware or viruses. If the computer is accessible to the Internet, then this could also cause the required files to be removed or damaged. Malware or viruses could also prevent you from establishing and maintaining a secure chat session when clicking on https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

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