How do I deactivate a license on a computer I no longer have?

[Amy_West88]

Hello!

The company I work for purchased Adobe Creative Suite CS5.5. I have one license on my computer. The other license is on a computer that we no longer have. Is it possible to retrieve the other license?

[GauravM]

Moving to Adobe Creative Cloud

[Amy_West88]

Thanks...don't need it.

[UsernamePerson123]

The person bought CS5 and has a right to use it for as long as s/he deems fit. Obviously doesn't want a subscription. If Adobe allowed buying products again rather than renting products, then you might not be getting so many people wanting help with the software they actually bought.

[John T Smith · Accepted solution]

Adobe support will no longer reset an activation count... if you can't DE-activate (lost or crashed computer) and you are receiving an activation 'used up' message (I can't remember the exact message) there is no solution
https://helpx.adobe.com/x-productkb/global/reactivate-older-apps.html

[kglad]

@UsernamePerson123 

you're re responding to an 8 year old thread that contains outdated information.

[Nancy OShea]

@UsernamePerson123,

You didn't buy the software. Adobe owns the software.

You purchased a limited to license to use the product for however long your computer can support it and Adobe can make it available. That's typically 3-5 years for most products. 

CS never came with a "forever license."  Sorry.

[Rajashree Bhattacharya]

Contact Adobe support to restore the activation count. Adobe Support

Regards

Rajashree

EDIT - Adobe support is no longer able to reset an activation count

[Sheena Kaul]

Moving to Downloading, Installing, Setting Up​