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Olaf Giermann
Community Expert
Community Expert
July 10, 2013
Answered

How do I get rid of "Acrobat is installed" in the CC-App?

  • July 10, 2013
  • 1 reply
  • 990 views

I was very dissatisfied with Acrobat XI (slow as hell) so that I immediately deinstalled it with the Acrobat uninstaller in the utilities folder.

After reboot of the Mac and even after deinstallation of the creative cloud app, using the Adobe Cleaner tool and so on, now, in the CC-app "Acrobat" is still displayed as "Installed".

If I had to (I tried to get rid of this entry) reinstall Acrobat there is no possibility to do so. Because the App-download on the ACC-site directly forwards me to the CC-app which shows no further reaction, except it displays that "Acrobat is current(installed)" (whatever it reads in english; German system here). It is not. When I quit the cc-app it warns me that this also stops the update process – but there is no update process running, neither in the background, nor is there any download or anything else.

I tried to remove everything associated with acrobat from my system. But the CC-app stands strong telling me that Acrobat XI is installed. 😞

How do I repair this??

Thanks,

Olaf

This topic has been closed for replies.
Correct answer Abhijit_Kr_

Hi,

Please try running Adobe Creative Cloud Cleaner Tool and let us know if it fixes your issue or not.

http://www.adobe.com/support/contact/cscleanertool.html

Regards,

Abhijit

1 reply

Olaf Giermann
Community Expert
Community Expert
July 10, 2013

I even can not install Acrobat X from my CS6-suite-DVD anymore. Man, that is sooooooo anoying …

---------Adobe Community Expert: "Gewusst wie, spart Energie." 😉
Abhijit_Kr_Correct answer
Adobe Employee
July 10, 2013

Hi,

Please try running Adobe Creative Cloud Cleaner Tool and let us know if it fixes your issue or not.

http://www.adobe.com/support/contact/cscleanertool.html

Regards,

Abhijit

Olaf Giermann
Community Expert
Community Expert
July 10, 2013

That is what I was referring to as "Adobe Cleaner tool". Did not help. I uninstalled the CC-app at least 5 time now, ran the ACCC-Tool, "cleaned" CC with it, restarted the Mac … and I tired of trying again. Is there another way?

---------Adobe Community Expert: "Gewusst wie, spart Energie." 😉