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How do you stop Adobe spam?

Engaged ,
Oct 03, 2018 Oct 03, 2018

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Hey everyone!

I have all notifications turned off in my account and yet I continue to get the red dot icon notifying me of new spam from Adobe. I made sure that "marketing" notifications are turned off too.


So how do we get Adobe to stop spamming its paying customers?

Thanks!
Scot

Screen Shot 2018-10-03 at 2.31.25 PM.png

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Creative Cloud

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LEGEND ,
Oct 03, 2018 Oct 03, 2018

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Are you seeking out these notifications or are they popping up while working with the products?

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Engaged ,
Nov 06, 2018 Nov 06, 2018

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Hey, thanks for the reply.

There is an icon in the OS X menu bar at the top and there is a bright red dot when I have a notification. So no, I'm not seeking it out. It's showing up on my screen in front of me, notifying me that Adobe spammed me with a pitch for me to use Portfolio, for example.

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Community Beginner ,
Apr 02, 2019 Apr 02, 2019

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I have the same problem. In my case, I want to see that notification dot when there is an update available to one of that apps I have installed so that I can update. But I don't want to see notifications about marketing stuff. In Creative Cloud preferences I have unchecked all the boxes that seem to be relevant to notifications, but still I keep getting notified about marketing messages. This is very annoying, because every time I see that red dot I click into it expecting to see an update for my apps. But more often it is just a marketing message wasting my time. How do I disable that?

UPDATE:

According to this thread, it is Adobe's policy NOT to let customers mute notifications about their spam.

Re: How to disable ads notifications in Creative Cloud App?

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Community Expert ,
Apr 02, 2019 Apr 02, 2019

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To toggle Notifications, go to Preferences > General.  See screenshot.

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Apr 03, 2019 Apr 03, 2019

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Thanks for the reply. I've had that setting turned off as well as all of the "Show OS Notifications" settings, but it didn't work. However, I just spoke with an Adobe customer service rep who suggested that re-installing the Creative Cloud desktop app would fix the issue. I did that, and I'll have to wait and see if it will actually block future notifications.

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New Here ,
Jan 22, 2022 Jan 22, 2022

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I am having a similar issue with lewd PDFs being added to my Samsung Adobe app and they are not able to even be deleted! How do I stop this from happening or at the very least, how do I make the files have the ability to be deleted.

Screenshot_20220122-142221_Acrobat for Samsung.jpg

Screenshot_20220122-142221_Acrobat for Samsung.jpg

 

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Community Expert ,
Jan 22, 2022 Jan 22, 2022

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This is NOT an Adobe problem.  Security begins with you!

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jan 22, 2022 Jan 22, 2022

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It is an Adobe problem because the PDFs are inside my Adobe Cloud files and there is not option to delete file or block sender...

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Community Expert ,
Jan 22, 2022 Jan 22, 2022

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You must have put them there. 

Or someone has access to your Creative Cloud account.  Did you share your Adobe ID with anyone?

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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