how to change serial number

Forum|Forum|14 years ago
January 6, 2012
2 replies
103767 views

Hi,

I had used the trial version and i registered through my email while my boss was away. On his return we tried to activate it. but we haven't been successful. Even online support team was unable to help after spending hours different things and finally they told it was beyond their expertise.

Please see the screenshot. i used so many uninstallers, registry cleaners, used adobe's cleaners nothing helps.

When i try to re-install it just doesn't ask me new serial number. See its faded and it jumps to next step ignoring serial number.

Any help would be appreciated.

I am trying to install Adobe creative suite 5, Design premium subscription edition on windows machine.

Thanks.

This topic has been closed for replies.

John Hawkinson

Inspiring

I seem to recall a bug where setting your clock back to January 1, 2006 was necessary to deal with an invalid serial number: http://kb2.adobe.com/cps/494/cpsid_49485.html.

Gautham_K

Participating Frequently

Hi,

Apart from the trial version, did you have any previous versions of Adobe applications or suites installed?

dbashaylAuthor

Participating Frequently

No. It's a brand new machine. After trial was over, i used cs4 and it worked for few days then i couldn't use any adobe product as it crashed as soon as you click. Anyway, i want to use CS5, as my boss has already so many paid subscriptions and is way better to use as well.

I would be very happy if this issue is resolved.

FYI: I have unistalled all adobe products, deleted all folders that i can find, deleted registry entries, rebooted computer quite a few times.

dbashaylAuthor

Participating Frequently

Sometimes the easiest thing to do is to back up the data, wipe the disk clean and start again.

Do you call that easy? If I have to do that just to re-install with paid serial number, then adobe will be my hatest company in the world. Thats ridiculous. I have spent so many hours just trying to change adobe id and enter proper serial number. Adobe's own online support team can't help me remove previous traces as they say it's beyond their expertise after spending hours with them.

Why can't they make an option to change serial number if anyone wants to?

I am using windows 7, if that helps adobe to provide better solution.

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