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katiem37080171
katiem37080171
New Participant
July 26, 2016
Answered

How to deactivate a serial number without the program on computer

  • July 26, 2016
  • 1 reply
  • 2157 views

Someone help me!!

Have tried to talk to the chat help people but am having no luck!

I have had CS6 Master Collection on my computer for 2 years now. And suddenly one day it stopped working and the serial number kept saying it had been revoked... which it had on my computer!

Anyways I tried to uninstall it and reinstall it but I cant activate the download as its saying the serial number has already been revoked... yes I know this!

Is there any way to deactivate the serial number without having the program on the computer???

Thanks

    This topic has been closed for replies.
    Correct answer John T Smith

    When you have a non-functioning computer and can't deactivate

    Be sure to ONLY ask for activation support to adjust your activation count

    Serial number and activation support (non-Cloud) https://forums.adobe.com/thread/2041990

    1 reply

    John T Smith
    John T SmithCorrect answer
    Community Expert
    July 27, 2016

    When you have a non-functioning computer and can't deactivate

    Be sure to ONLY ask for activation support to adjust your activation count

    Serial number and activation support (non-Cloud) https://forums.adobe.com/thread/2041990

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