Skip to main content
F
fernandal84133235
Participant
September 18, 2017
Answered

How to install Illustrator CC on the MacBook Air

  • September 18, 2017
  • 2 replies
  • 12070 views

I have a problem downloading Illustrator on my MacBook AIR although I already payed for it

[Moved from the non-technical Lounge Forum to the specific Program forum... Mod]

[Here is the list of all Adobe forums... https://forums.adobe.com/welcome]

    This topic has been closed for replies.
    Correct answer Govardhan.V

    If you are trying to download Creative Cloud app, you may download from below link :

    https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

    Reference:

    https://helpx.adobe.com/download-install/using/download-creative-cloud-apps.html

    2 replies

    A
    alexa20851030
    Participant
    June 25, 2018

    I also face this problem, I paid for illustrator near about 1 week ago and still, it did not work. I search in<Removed by Moderator> but can not get any solution. if you have any solution please share here. so that I can solve my problem.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    June 25, 2018

      Alexa20851030, sorry you are facing errors installing Illustrator CC.  What specific error are you facing?

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    September 18, 2017

    When you ask a question you need to provide some basic information

    -Forum quick start https://forums.adobe.com/docs/DOC-5601

    EXACTLY which version of the operating system?

    Recent Mac AND Windows operating systems have been known to cause "odd" problems

    Are you using a computer Administrator account with full read/write permission?

    Exactly which version of the program do you have that is causing problems?

    What is the exact error message that you see?

    F
    fernandal84133235Author
    Participant
    September 18, 2017

    My mac has the macOS 10.12.6 (16G29)

    and the problem is opening the link for downloading it says macOS doesn't recognize Internet links starting with aam, so it's impossible for me to deal with this.

    Govardhan.V
    Govardhan.VCorrect answer
    Participating Frequently
    September 18, 2017

    If you are trying to download Creative Cloud app, you may download from below link :

    https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

    Reference:

    https://helpx.adobe.com/download-install/using/download-creative-cloud-apps.html

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices