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nonthawit
New Participant
July 29, 2024
Answered

How to reset serial number max

  • July 29, 2024
  • 3 replies
  • 399 views

I have bought new computer and got and error

The serial number xxxxx is already in use by the maximum of 2 computers

How could I resolve this issue

This topic has been closed for replies.
Correct answer Ben M

If you are unable to deactivate as suggested (ie: you no longer have access to old computer(s)), there is no alternative provided as of the beginning of this year to reset the max number of licenses and at that point you would need to consider purchasing a CC subscription or alternative solutions.

3 replies

Ben MCorrect answer
Community Expert
September 3, 2024

If you are unable to deactivate as suggested (ie: you no longer have access to old computer(s)), there is no alternative provided as of the beginning of this year to reset the max number of licenses and at that point you would need to consider purchasing a CC subscription or alternative solutions.

kglad
Community Expert
September 3, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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kglad
Community Expert
September 3, 2024

deactivate (help>deactivate or sign out) a computer with an activated copy.