Skip to main content
kimic1677251
kimic1677251
Participant
August 10, 2015
Answered

how to retrieve serial number once installed?

  • August 10, 2015
  • 2 replies
  • 1053 views

Hi, I bought CS6 on March 2013 and installed it in my mac. I just bought a new mac and would like to move the program to my new computer. The problem is I lost the installation CD. I can download the programs from Adobe, but the serial number was written on the CD. How can I find the serial number once the program has been installed? I didn't register the program as I thought it wasn't necessary....OMG....anyone can help?

Thanks!

    This topic has been closed for replies.
    Correct answer Ned Murphy

    With a Mac there is currently no software available to extract the serial number from the installation.  You will need to contact Adobe Support thru chat to get assistance with recovering your serial number.

    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.


    Serial number and activation chat support (non-CC)
    https://helpx.adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_licensing-activation_stillNeedHelp

    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    August 10, 2015

    If your serial number does not show on your account page I think you are completely out of luck on this Adobe ID

    At least I know of no way for Adobe to give you information on a boxed version

    But, you might try contacting Adobe directly

    Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <== NOTE DAYS AND TIME

    Serial number and activation support (non-CC)

    http://helpx.adobe.com/x-productkb/global/service1.html

      Ned Murphy
      Ned MurphyCorrect answer
      Legend
      August 10, 2015

      With a Mac there is currently no software available to extract the serial number from the installation.  You will need to contact Adobe Support thru chat to get assistance with recovering your serial number.

      For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
      Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.


      Serial number and activation chat support (non-CC)
      https://helpx.adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_licensing-activation_stillNeedHelp

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices