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Question

I cannot update my Creative Cloud. I've tried it many times but it doesn't work. (Error code: 202)

Forum|Forum|2 years ago
April 11, 2023
2 replies
2796 views

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R

Rashmi27002770wxve

Community Manager

Hi there,

Happy to help!

Error 202 indicates the downloaded asset could not be download or extracted. Please make sure you have a stable internet connection when trying to update or download any Adobe app.

Try using the direct download link given here to download the desktop app : Download Creative Cloud desktop app.

The following link includes direct downloads for CC apps: Download Creative Cloud apps.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

I

ingfaAuthor

Participating Frequently

Hi Rashmi,

Thank you for your help. I tired it but unfornately it did not work. I can use the apps but I can't update, uninstall, or install anything. If you know other methods, I would appreciate it if you could share.

Thank you very much.

Ingfa

kglad

Community Expert

@ingfa

did you follow the steps i linked.

kglad

Community Expert

start here, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html#delintercacontwin

I

ingfaAuthor

Participating Frequently

I tried with all your steps but it doesn't work either. I want to uninstall the desktop apps but it forced me to update Creative Could first, I have tried it but the update failed every time. Do you have other tips about this? Thank you in advance.

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