Skip to main content
I
imperfectg42958615
Participant
August 28, 2017
Answered

I entered the wrong email and now I can't change it please help!!!

  • August 28, 2017
  • 4 replies
  • 21641 views

I downloaded creative cloud a couple months ago and I made an id but i didn't complete the installation and verification and then I went away and when I opened creative cloud I'm stuck on this page. I realized I entered the wrong email and I can't figure out how to change it and I can't uninstall it. Please if someone can help me that'll be great

    This topic has been closed for replies.
    Correct answer Govardhan.V

    Quit Adobe Creative Cloud app.

    Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

    Type in below command and hit 'Enter' key.

    Appdata

    It will open Appdata folder.

    Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete " Opm.db" file.

    Once you had deleted Opm.db file , relaunch Adobe Creative Cloud app and Sign in with valid ID.

    4 replies

    I
    Indiah25574767z8jp
    Participant
    August 9, 2022

    i spelled my email worng when creating my account and it was too late before i relized now i am locked out of my account... what do i do ? 

    I
    imperfectg42958615Author
    Participant
    September 5, 2017

    Thank you this worked for me. Now I can finally use after effects and photoshop on my new pc

    R
    RW5FF2
    Participant
    January 31, 2021

    What if I wrote the wrong email for after effects and they ask me to verify my identity. But they send the code to the wrong email address. What should I do ?

      Govardhan.V
      Govardhan.VCorrect answer
      Participating Frequently
      August 28, 2017

      Quit Adobe Creative Cloud app.

      Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

      Type in below command and hit 'Enter' key.

      Appdata

      It will open Appdata folder.

      Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete " Opm.db" file.

      Once you had deleted Opm.db file , relaunch Adobe Creative Cloud app and Sign in with valid ID.

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      August 28, 2017

      This space is provided by Adobe, but this is not Adobe support
      Sorry, nobody here can help with an account or payment problem
      This is a public forum, you need the link to Adobe support, not other users
      Help Center https://helpx.adobe.com/support.html is a good place to start
      Be sure to remain signed in with your Adobe ID before accessing the link below
      Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
      -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
      -you MUST also allow 'cookies' in your web browser for the link to work
      This link will go directly to the chat option
      Type "Agent" in the chat box to bypass the chatbot and be connected to a person
      -Meaning type in the word Agent without the quote " " marks
      https://helpx.adobe.com/contact.html?rghtup=autoOpen
      - or by telephone https://helpx.adobe.com/contact/phone.html
      .
      Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
      -click for more information about scammers https://tinyurl.com/10791730

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices