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I get into a loop during monthly software license validation

Forum|Forum|12 years ago
January 5, 2014
13 replies
20152 views

I have photoshop cc for photographers. Today, I was asked to sign in with my Adobe id. The system then tells me its ok and I can use photoshop for another month. Then I immediately start getting a window in the middle of my screen that says, "Validating software license". This window stays for about 2sec and disappears for about 2 sec, then reappears and so on and so on .. There is no way out. I have to re-boot to get rid of this window. Need a fix for this fast... I cannot use photoshop until trhis is resolved.

Terry Gibson

Creative Cloud

This topic has been closed for replies.

Correct answer Dotoki2

If you have problem with endless "Sign in" loop or "Validating software license" loop or if the message "Please wait for a moment" doesn't disappear after 10 minutes check following steps.

On Windows delete or rename following folders

C:\Users\[your user name]\AppData\Local\Adobe\OOBE

C:\Program Files (x86)\Common Files\Adobe\SLCache

C:\ProgramData\Adobe\SLStore

Then right-click the shortcut of CC application (e.g. Photoshop or InDesign), choose "Run as administrator" (or "More" > "Run as administrator"), enter your Adobe ID and password and clicks Sign in.

On Mac delete or rename following folders

~/Library/Application Support/Adobe/OOBE (in user Library folder)

/Library/Application Support/Adobe/SLCache (in main Library folder)

/Library/Application Support/Adobe/SLStore

Then launch any CC application and Sign in.

Please, give a short feedback if these steps solved the problem.

Thank you and I wish you all folks a happy new year!

Show previous replies

ConArtists

New Participant

This was the only solution that worked for me: Martin Cohen

Jan Kowal

Participating Frequently

ConArtist, thank you very much!
The solution from Martin Cohen page solved my problem. I copy it here

Close CC desktop, any Adobe applications running, then remove or rename these folders:

C:\ProgramData\Adobe\SLstore
C:\Program Files (x86)\Common Files\Adobe\Adobe PCD
C:\Program Files (x86)\Common Files\Adobe\caps

Start an Adobe application, it should re-validate and sign you in again.

Jan Kowal

Participating Frequently

After deleting or renaming these folders I can launch now CC applications but now in CC desktop client by every app I have button "Install" instead "Open".

I reinstalled CC application manager and delete the folder Users\my username\AppData\Local\Adobe\OOBE but the second problem is not solved. Adobe support was not very helpful :/

C

camplexer

New Participant

This happens to me too - absolutely no way of me getting into any of the Creative Suite.

Have neither of you recieved any feedback on how to fix!?

T

TerrygAuthor

New Participant

Hello,

I have this problem fixed. I contacted adobe and after some exploring, we determined that the problem was caused by a temporary file named "opm.db" that was somehow left in the OOBE folder. I was instructed to move this file out to the desktop and suddenly the problem was resolved. The opm.db file was then deleted from the desktop and I have no more problems. Hope this helps you...

Terry Gibson

N

nissanskylinebam

Participating Frequently

I am having the same issue, but unfortunately this didn't solve it for me, it seems like it just removed the sign-in information; it just required me to log in when trying again to open Photoshop, and repeated the process Terryg first listed.... Anyone have any other suggestions?

W

WillKeff

Participating Frequently

I'm having the same experience. I'm wondering why no one has responded to your post.

Will

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