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H
hooperman2
Participant
October 25, 2014
Question

I get "Adobe Application Manager, required to run your product, is missing or damaged".

  • October 25, 2014
  • 2 replies
  • 899 views

I've followed the instructions three times and I now have four copies of CreativeCould-Setup.exe and I'm still getting the same error. Help!

This topic has been closed for replies.

2 replies

David__B
Adobe Employee
David__B
Adobe Employee
October 28, 2014

Hi Hooperman2

Usually renaming the OOBE folder (with the Creative Cloud app closed) resolves the browser plug-in error. It is covered in this doc AAM doesn't update to Creative Cloud desktop Application and is also in solution 2 after using the Cleaner tool in the doc Jeff recommended.

- Dave

Rajashree Bhattacharya
Community Manager
Rajashree BhattacharyaCommunity Manager
Community Manager
October 26, 2014

The Adobe application manger needs to downloaded again.

Please refer to:

Regards

Rajshree

H
hooperman2Author
Participant
October 26, 2014

I have been through all of these processes numerous times, always with the same outcome. That is why I now have four copies of CreativeCould-Setup.exe on my PC

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
October 27, 2014

Hooperman2 to confirm have you implemented the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html?  If so then what Adobe Creative software, and version, do you currently have installed on the computer?

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