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Dreamcycle
Dreamcycle
New Participant
November 24, 2014
Question

I keep receiving error code 62. I can not install anything.

  • November 24, 2014
  • 1 reply
  • 3406 views

I have Win. 8.1 and can not install the Adobe Application manager in order to begin to try and download the rest of the apps.  When I look in the program features, the program is not listed as being "installed" so the instructions to remedy the situation don't work. Where do I go from here?

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1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
November 24, 2014

Dreamcycle do you receive error 62 when you install the Creative Cloud Desktop application from Creative Cloud Help | Creative Cloud for desktop?

Dreamcycle
DreamcycleAuthor
New Participant
November 24, 2014

I receive the following message on Adobe Installer:

"We've encountered the following issues" then a blank space.  Then it says "Installer failed to initialize.  Please download Adobe Support Supervisor to detect the problem." and provides a link.  Then when you click on the link to get the Supervisor program, it tells you that the app has been discontinued. 

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
November 24, 2014

Dreamcycle which Adobe software title are you trying to install?  If it is a Creative Cloud or Creative Cloud 2014 release then I would recommend utilizing the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall the Creative Cloud Desktop application.

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