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BergTroll
BergTroll
Participant
April 6, 2015
Answered

I've done all three steps but nothing changes . Since there is still error code 50 :(

  • April 6, 2015
  • 3 replies
  • 882 views

I've done all three steps but nothing changes . Since there is still error code 50

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Woah, this is on Macs too. I thought it was just a Windows thing. Hey, I've only been dealing with this for two years now so at this rate we might all be dead or have WWIII really fix the problem for them.


For both platforms please make sure to rename the OOBE folder if you are continuing to receive Error 50.

  • Mac OS: Rename the /Library/Application Support/Adobe/OOBE to OOBE.old.
  • Windows: Rename the following OOBE folders to OOBE.old:
    • \Program Files (x86)\Common Files\Adobe\OOBE
    • \Users\\AppData\Local\Adobe\OOBE

3 replies

johngury
johngury
Participating Frequently
April 7, 2015

I have dealt with this error ever since they launched the desktop app.

Charismatic_smarts15A8
Charismatic_smarts15A8
Participant
April 7, 2015

I received this error today and the 'solutions' provided are terrible.   It would be fine to spend all this time digging through arcane folders in my mac if it actually worked. 

johngury
johngury
Participating Frequently
April 7, 2015

Woah, this is on Macs too. I thought it was just a Windows thing. Hey, I've only been dealing with this for two years now so at this rate we might all be dead or have WWIII really fix the problem for them.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
April 6, 2015

BergTroll are you referring to the steps listed in Error: "Failed to install" | Creative Cloud Desktop?  If so then were you able to locate the OOBE folder successfully?  Which OOBE folder did you rename or remove precisely?

Ned Murphy
Ned Murphy
Legend
April 6, 2015

What three steps are you referring to?  Without indicating what you have done you are very likely to get the same directions to try.

BergTroll
BergTrollAuthor
Participant
April 6, 2015

Solution 1: Uninstall the Creative Cloud Desktop application

Solution 2: Run the Adobe CC Cleaner tool

Solution 3: Reinstall the Creative Cloud Desktop application in an administrator account

IvanUeno
IvanUeno
Participant
April 6, 2015

Many people are having the same problem, and no solution. I face the same problem, also performed the 3 steps ... and everything remains the same. There is a serious problem here. Hey, Adobe... wake-up!

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