illustrator foaling to download

[samuel_0083]

I am re-installing illustrator because i could'nt open the app. It just downloading 1% and then stops and i need to try again. No error message or anything. 

[Kanikas]

Hi Samuel,

As I understand the Illustrator install is stuck at 1%. Are you on Mac or Windows? What version of OS are you using? Could you please try steps shared in this link for help: https://helpx.adobe.com/in/download-install/kb/creative-cloud-install-stuck-advanced.html;

Do let us know the outcome.

Thanks

[samuel_0083]

im on mac with os 14.1.2, your link takes me to a 404 page. I've resetted my mac and it still dont work

[Kanikas]

Could you please try link in a different browser? Also, please refer to the Creative cloud compatibility with OS, here: https://adobe.ly/4fLN63m.

^KS

[kglad]

@Kanikas 

i'm also seeing a 404 for that first link, https://adobe.ly/3CUydgp

[Shivangi_Gupta]

Thanks @kglad. I have updated the URL.

 @samuel_0083 Please try the steps listed here and let us know the outcome: https://adobe.ly/4g2o0wU

^SG