Participating Frequently

Question

Infamous Captcha validation has failed once more

Forum|Forum|5 years ago
June 6, 2020
4 replies
4534 views

Like the title, trying to use Software I pay for to get somesort of "access denied". Tryed disableling KIS, deleting browser history (using opera) and other unofficial solutions found around the web. Mail is gmail don't know if thats important.

I know this problem was asked a few times over the years, I just can't imagin why adobe trys so desperatly to patch up a filthy boot with more holes than swiss cheese rather that making something new that does actually work in both ways: secure and reliable.

Any help and experience is welcome.

This topic has been closed for replies.

U

urFaceAuthor

Participating Frequently

Ok, So I contacted durect helpt. CC DTA won't work on older OS than the most recent 2. I can understand why but not that but not why costumers weren't informed on time of the upcoming changes and these types of changes don't happen over night. Now that I have done what I could to gets this to work I can use it again.

R

RohanRaghav94

New Participant

Thanks for following through with them . This really helped me cuz i was using Windows 7 , got the exact same message as you did and could'nt figure out why . Guess I'm gonna have to update my OS ...

U

urFaceAuthor

Participating Frequently

Well now I tried really everything and this problem still persists. I will contact adobe directly to demand direct help so I may use software I payed for.

Nancy OShea

Community Expert

Sorry but I don't know what any of this means. What CAPTCHA are you talking about?

Are you asking about an Adobe product or service? Which one? For which operating system?

Nancy O'Shea— Product User & Community Expert

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urFaceAuthor

Participating Frequently

Starting any adobe software requires a sign in. Creative cloud application gives the same message as well as login in here and trying it, see below. Tryed it with deactivated firewall and kis with same result. Problem stated.

Using on win7 pro 64.

U

urFaceAuthor

Participating Frequently

You have a FUBAR install.

Or you are on some type of Enterprise system.

I have never ever had to Sign Back in to the CC DTA for many years. This is unless I had signed out for some reason (like for a Test of some type).

So I have no idea why you have to sign in every week/month/whatever.

Also could be because you are running a non supported OS, Win 7. You can't even get the newest version of the CC DTA and some of the Adobe programs won't even install on that OS.

Have it installed over a year now with the default set up without any problems, and reinstalled it 8 months ago due to a new C drive so I doubt it's the installation.

And I certainly ain't on a enterprise system. This is my plan:

A simple search reveals the CAPTCHA problem and frequent sign in problem is down right a common thing. Anyway I have now tried it by removing CC DTA and another few suggestions. Strangly, Acrobat DC works just fine. It appears to only come up with Ill, InDesign, Photoshop, Premiere Pro and After Effects (Those are the ones I have installed).

Just Shoot Me

Brainiac

Well if you stated the actual problem you are having and included the details of what you are doing and whatever error message you may be getting along with screen shots of what you are seeing on your computer screen that would go a long way in trying to help you resolve this problem.

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