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farzada20800073
farzada20800073
Participating Frequently
July 25, 2015
Question

“Install” can’t be opened. You should eject the disk image

  • July 25, 2015
  • 3 replies
  • 7846 views

I have a Mac with OS-10.7.5.  Elements 10 stopped working.  I uninstalled Elements 10 and tried to reinstall it.  I got the download from the website for Mac version.  I  get the following message. 

“Install” can’t be opened. You should eject the disk image

“Install” is on the disk image “PhotoshopElements_10_WWEFDJ.dmg”. Google Chrome downloaded this disk image today at 11:29 AM from trials3.adobe.com.

Please help.  Thanks

    This topic has been closed for replies.

    3 replies

    bibliomondo
    bibliomondo
    New Participant
    February 19, 2017

    Found solution here : Installing Creative Suite on macOS 10.12 (Sierra)

      J
      jgiff11
      New Participant
      May 15, 2017

      This worked perfectly. Thank you!

      A
      amberk0813
      New Participant
      December 6, 2016

      I am getting the same messages when trying to download Adobe Photoshop CS5 to my brand new MacBook Pro.  Did this issue get resolved?  If so, how?  I am at my wits end here.  Apple also told me it was an Adobe issue.  I have tried downloading 6 times, used different web browsers, tried the original CS4 hardware, etc.  Nothing seems to work. 

        John T Smith
        John T Smith
        Community Expert
        February 19, 2017

        >Apple also told me it was an Adobe issue

        Owners of old programs simply have problems with Mac El Capitan/Sierra... none of which is Adobe's fault... Adobe did not change your old program to make it stop working... Apple changed their operating system and THAT is why your old programs won't work, not because of anything Adobe did... Also... every time Apple issues an update, there is the risk that an old program that HAS been working will STOP working... bottom line, old programs require a matching old operating system

        kglad
        kglad
        Community Expert
        July 25, 2015

        what's the file size shown on your hd (and does it match the expected file size)?

        farzada20800073
        farzada20800073Author
        Participating Frequently
        July 26, 2015

        I have 356 GB available and 4GB Ram. 

        farzada20800073
        farzada20800073Author
        Participating Frequently
        July 29, 2015

        delete the desktop directory.

        double click the original dmg you downloaded.

        double click install.

        after seeing the install can't be opened message, follow the steps in OS X Mavericks: Open an app from an unidentified developer


        I get this msg after following OSX Mavericks instructions.

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